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Insurance Services Consultant

4 months ago

Isando, South Africa StaffCentral Consulting Full time

Job Duties/Responsibilities will include:

Listening to pre-recorded calls to determine the content of telephonic conversations when assessing the validity of a query.


Keeping accurate and comprehensive stats on a daily, weekly and monthly basis to determine service failure trends and recurring problems.

Identifying and proposing solutions and improvements to processes and procedures to prevent the problems from recurring.


Build and establish relationships at all levels with external partners and internal departments (including franchises, Brokers and Members) so as to ensure that timeous resolutions are found to any problems that may arise.

Liaising internally with the staff and management

Matric

Post matric qualification

Good Excel and Word skills

Have sales ability and be persuasive

Be friendly, sincere ,confident ,courteous and positive

Be self-managed

Have excellent administration skills and be extremely organized

Have the ability to deal with change

Be able to maintain confidentiality

Have excellent telephone skills

Have excellent verbal and written communication skills

Be self-motivated and pro-active

Be able to prioritize, work under pressure and manage deadlines

Be a team player

Be service orientated and customer focused