(5) ERP System Software Assistant

2 weeks ago


Isando, South Africa Jobs 4 All Full time

**ERP System Software Assistant -**

**Isando**
- Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions.
- Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledge.
- SAP
- Evolve
- Xperteck
- To provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders.
- Investigate and analyse system issues to determine cause of issues and appropriate corrective action.
- Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved.
- Pre and post information systems implementation, and support with process owners
- Contribute to the Help Desk knowledge base, Add quality articles relating to Problem Resolution pertaining to new, existing projects, types and Sub Types
- Review and recommend continuous improvement of the systems and support processes.
- Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.
- Maintain data quality and integrity within the system.
- Ensure all critical services/systems are monitored.
- Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers.
- Carry out system maintenance tasks and processes to agreed schedules.
- Supplier management: Manage relationships with approved suppliers 1st/2nd level support
- Log calls.
- Assign priority to calls low, medium, urgent, high, critical.
- Update system in real time.
- Problem analysis - identify recurring problems and report in weekly meeting Alert Management
- Use and update the knowledge base of the system.

**REQUIREMENTS**
- **Must have worked on SAP and understand the workings of SAP**:

- Diploma / Certificate in Information Technology: System support or similar.
- Solid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 years.
- Experience in database systems, reporting and query tools.
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff.
- Effective time management skills and ability to prioritise work assignments.
- Analytical.
- Ability to solve problems.
- Able to build and maintain business relationships.
- Desire to learn and grow within the organisation.
- Strong team player.

**Experience**:

- Must have worked on SAP and understand the workings of SAP: 1 year (required)



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