Contact Centre Team Leader

Choose how often (in days) you want to receive a notification: Closing date: 13/06/2024 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: 50810 Workplace Type: On-sitePermanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN...

Who are we? Ntiyiso Consulting Group is an authentically African and globally wired management consulting firm specialising in all major industries. We deliver sustainable solutions through three subsidiaries, viz. Ntiyiso Revenue Consulting, Ntiyiso Business Consulting and Ntiyiso Industrialization Consulting. Ntiyiso means 'TRUTH' in the Xitsonga...

The position of the Team Leader is it to lead a team of multi skilled call center agents within the customer service environment to ensure that all Service targets are met accordingly. Team Leaders are expected to maintain the quality of the service from the agents and to ensure that it is delivered in line with the AVBOB.You will be working for a company...

BMW Financial Services Customer ServiceTeam Leader Based in Midrand The position of the Team Leader is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure that...

BMW Financial Services - Customer Service - Team LeaderBased in MidrandThe position of the Team Leader is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure that...

Job Overview:Team Leader - Cash Supply Chain (Financial Services)Location: Durban, KwaZulu-NatalPosition Overview:One of the top financial services groups has an exciting new opportunity available for an experienced Team Leader: Cash Supply Chain.The main purpose of this position is to manage the cash operations of the group's Durban Cash Centre and to...

Team Leader Client Service Centre Call Centre Listing reference: jse_000476 Listing status: Online Apply by: 15 April 2024 Position summary Job category: Client Services Contract: Permanent Remuneration: Market Related EE position: Yes Introduction To manage the sales support team in the planning, execution, coordination, and quality assurance of all Market...

Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To lead and supervise Inbound/Outbound sales consultants engaged in the sale of products in accordance with business and client needs through the application of call centre best practice which will ensure that sales targets are met and to consistently portray a...

Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week scheduleOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to : Must be able to communicate with...

Sales Team Leader ( JB3762): Pretoria, Gauteng - SalesSales Team Leader ( JB3762)PretoriaMarket Related plus commissionResponsible for managing the regional business unit and sales force in order to achieve the annual sales budget set for the unit and to optimize the branch and business unit resources as set by the sales division.Educational...

The Team Leader is responsible for managing a team of agents, helping them to meet targets while reviewing performance and providing guidance to ensure continuous improvement.Skills required: Minimum three years Contact Centre / Call Centre Management experience Reside in the Pretoria East area (Person will be working at the Silver Lakes branch) Qualified...

Main Purpose of Role:To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team.Key Performance Areas:Ensuring that QA agents are aware of their daily, weekly, and monthly...

***Responsible for the daily operation and productivity of team / overall centre and ensures smooth and successful operation.Leads the German General Enquiry Centre to provide the best possible service. Coordinates work, provides guidance and support to the Senior Advisor/Deputy Team Leader and manages performance using Percepta coaching and performance...

Gauteng, Pretoria EastCustomer Care Technical Team Leader - Pretoria East, GautengOur client is looking for a Technical Team Leader to join their Customer Care team at their branch in Pretoria East.Key responsibilities: People management: leading and developing a team of customer care agents. Providing technical advice Ensure all enquiries / complaints are...

Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week scheduleOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with...

Sales Team Leader ( JB3762)PretoriaMarket Related plus commissionResponsible for managing the regional business unit and sales force in order to achieve the annual sales budget set for the unit and to optimize the branch and business unit resources as set by the sales division.Educational Requirements:Tertiary qualification within sales or marketing OR...

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff...

Brief descriptionThe main purpose of this position is to provide team leadership to the Conference Centre Team in the provision of hospitality services at the SARB Conference Centre to internal and external stakeholders.Detailed description Plan work for self and others to ensure that work allocated is completed within set time and defined standards....

Job Description: Team Leader - Virtual Assistants and Client CareWe are seeking a highly motivated and experienced Team Leader to oversee a team of Virtual Assistants and manage client care within our organization. As the Team Leader, you will play a crucial role in ensuring the efficient and effective delivery of virtual assistant services and maintaining...

PURPOSE OF THE POSITION:Positively manage team of 10-15 agents, leveraging their strengths to realize the strategic business objectives & targets. To minimise the risk of financial losses & maximise profits for the business through effective execution of all SOPs.RESPONSIBILITIES:The Call Centre Team Leader responsibilities and duties are outlined in the key...