Team Lead: Contact Centre

Choose how often (in days) you want to receive a notification: Closing date: 13/06/2024 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: 50810 Workplace Type: On-sitePermanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN...

Choose how often (in days) you want to receive a notification: Closing date: 13/06/2024 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: 50810 Workplace Type: On-sitePermanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN...

***Responsible for the daily operation and productivity of team / overall centre and ensures smooth and successful operation.Leads the German General Enquiry Centre to provide the best possible service. Coordinates work, provides guidance and support to the Senior Advisor/Deputy Team Leader and manages performance using Percepta coaching and performance...

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff...

PLEASE NOTE; ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED. PLEASE ONLY APPLY IF YOU QUALIFY IN FULL.Engage in effective written and telephonic communication.Ensure Service Level Agreements are always met and exceededMaintain consistent service delivery to ensure client retention andsatisfaction.Obtain and maintain broad product and industry knowledge to...

Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week scheduleOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to : Must be able to communicate with...

Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week scheduleOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with...

The position of the Team Leader is it to lead a team of multi skilled call center agents within the customer service environment to ensure that all Service targets are met accordingly. Team Leaders are expected to maintain the quality of the service from the agents and to ensure that it is delivered in line with the AVBOB.You will be working for a company...

JOB PURPOSE:KEY PERFORMANCE AREAS: Provide a call center service in accordance with the Compliance Contact Centre manual and standards Administer the compliance query process in accordance with the set procedures Respond to general compliance, registration and reporting related queries Develop an understanding of various regulated institutions and sectors...

Brief descriptionThe main purpose of this position is to provide team leadership to the Conference Centre Team in the provision of hospitality services at the SARB Conference Centre to internal and external stakeholders.Detailed description Plan work for self and others to ensure that work allocated is completed within set time and defined standards....

BMW Financial Services - Customer Service - Team LeaderBased in MidrandThe position of the Team Leader is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure that...

Gauteng, Tshwane (Pretoria) Annually Cost To Company (Market related)A well-established business is seeking to appoint a Team Lead 24 months fixed term contract.Qualifications and Experience: Bachelor's Degree/Advanced Diploma (NQF 7) in Development Finance; Economics; Business Management; Project Management; Fund Management, or related field. NQF level 7...

BMW Financial Services Customer ServiceTeam Leader Based in Midrand The position of the Team Leader is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure that...

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Team Lead to join our team and...

Gauteng, Gauteng**R R Monthly Cost To Company (Market related, Negotiable)Are you passionate about sharing your knowledge with others? Do you have a talent for mentoring graduates? Do you have IOS development experience. Here is a role just for you Minimum requirements:***- Bachelor's degree in IT related field***- Minimum 3 years' experience in iOS...

Gauteng, Gauteng**R R Monthly Cost To CompanyJoin an educational organisation that places young and talented graduates in live production environments. You will guide and mentor these talented individuals as well as be the face to the business. You up for the challenge?Minimum Requirements:-**: Bachelors degree in IT related field**:-**: Minimum 3 years...

Team Leader Client Service Centre Call Centre Listing reference: jse_000476 Listing status: Online Apply by: 15 April 2024 Position summary Job category: Client Services Contract: Permanent Remuneration: Market Related EE position: Yes Introduction To manage the sales support team in the planning, execution, coordination, and quality assurance of all Market...

Job ObjectivesCreate detailed business plans to facilitate the attainment of goals and quotasManage the entire sales cycle from finding a client to securing a dealUnearth new sales opportunities through networking and turn them into long term partnershipsPresent products to prospective clientsProvide professional after-sales support to enhance the customers...

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NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...