Customer Care Team Leader

2 weeks ago


Pretoria, Gauteng, South Africa WeBuyCars Full time

The Team Leader is responsible for managing a team of agents, helping them to meet targets while reviewing performance and providing guidance to ensure continuous improvement.


Skills required:

  • Minimum three years Contact Centre / Call Centre Management experience
  • Reside in the Pretoria East area (Person will be working at the Silver Lakes branch)
  • Qualified Vehicle Technician
  • Commitment to hitting targets
  • Excellent customer service skills
  • Person must be proactive and goal orientated
  • Bilingual in English and Afrikaans
  • The ability to lead a team and to build strong working relationships
  • The capacity to make quick but rational decisions
  • Aptitude to manage numerous requests and time demands concurrently while achieving company goals and targets
  • Ability to build rapport with customers and qualify their requirements

Duties / Responsibilities:

  • Assist in setting of targets / goals for individuals as well as for the team
  • Achieve daily and monthly targets by driving and achieving set KPI's
  • Staff Management
  • Handling customer escalations

Package Includes:

  • Market related salary
  • Momentum FundsAtWork Provident Fund
  • 15 Days Annual Leave


  • Pretoria, Gauteng, South Africa SydSen Recruit Full time

    Gauteng, Pretoria EastCustomer Care Technical Team Leader - Pretoria East, GautengOur client is looking for a Technical Team Leader to join their Customer Care team at their branch in Pretoria East.Key responsibilities: People management: leading and developing a team of customer care agents. Providing technical advice Ensure all enquiries / complaints are...

  • Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Office Beacon South Africa Full time

    Job Description: Team Leader - Virtual Assistants and Client CareWe are seeking a highly motivated and experienced Team Leader to oversee a team of Virtual Assistants and manage client care within our organization. As the Team Leader, you will play a crucial role in ensuring the efficient and effective delivery of virtual assistant services and maintaining...

  • Unit Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa National Renal Care Full time

    National Renal Care has grown and evolved into the leading total kidney disease management organisation that provides person-centered health and care, which is digitally enabled, and data driven. National Renal Care seeks to recruit an ambitious, talented, goal driven and self-motivated individual to fulfil the role of a Unit Leader.The Unit Leader will be...

  • Creditors Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    Gauteng, Tshwane (Pretoria)**(Market related, Negotiable)Are you a dynamic leader with a passion for driving excellence in accounts payable operations? We are seeking a highly skilled Creditors Team Leader to oversee our accounts payable cycle and lead our dedicated team of creditors' clerks.Role Overview: As the Creditors Team Leader, you will be...


  • Pretoria, Gauteng, South Africa Jelocorp Full time

    Job Objective: Our client is looking a Customer Care Coordinator for the Car brand who will work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall department. The candidate will thus, be a key member of the company's Aftersales team in ensuring that key outputs are delivered effectively and efficiently. To be...

  • Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa AVBOB Full time

    The position of the Team Leader is it to lead a team of multi skilled call center agents within the customer service environment to ensure that all Service targets are met accordingly. Team Leaders are expected to maintain the quality of the service from the agents and to ensure that it is delivered in line with the AVBOB.You will be working for a company...

  • Bmw Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Ison Xperiences Full time

    BMW Financial Services Customer ServiceTeam Leader Based in Midrand The position of the Team Leader is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure that...


  • Pretoria, Gauteng, South Africa Switch Telecom Full time

    Switch Telecom is looking for a competent Operations Team Leader that will perform the following duties:Overseeing and managing the onboarding and sales cycle of all potential and existing clients in order to ensure maximum revenue growth. Develop, implement, and manage operational processes and systems to ensure efficiency and customer satisfaction. Monitor...

  • Bmw Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Ison Xperiences Full time

    BMW Financial Services - Customer Service - Team LeaderBased in MidrandThe position of the Team Leader is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure that...


  • Pretoria, Gauteng, South Africa Barko Financial Services - Pretoria Full time

    Barko Financial Services provides ethical and innovative credit solutions to formally employed employees right across the country. Barko has the ambition to become a registered Bank to add value to current customers and the public in general. Coordinating client enquiries and driving the customer care initiatives. Facilitating internal and external...

  • Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Professional Sourcing Full time

    Job Overview:Team Leader - Cash Supply Chain (Financial Services)Location: Durban, KwaZulu-NatalPosition Overview:One of the top financial services groups has an exciting new opportunity available for an experienced Team Leader: Cash Supply Chain.The main purpose of this position is to manage the cash operations of the group's Durban Cash Centre and to...


  • Pretoria, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    Gauteng, Tshwane (Pretoria)**About CLC: At CLC, we pride ourselves on delivering exceptional customer service and providing top-notch solutions to our clients. As part of our brand promise, we are committed to ensuring that every interaction with our customers is positive and memorable.Main Responsibilities: Provide EXCEPTIONAL customer service Answer...


  • Pretoria, Gauteng, South Africa Sydsen Full time

    Our client in the Automotive Industry is looking to employ aCustomer Care Consultant / Accessories Sales Executive to join their team.Brief Job Description: Selling vehicle accessories and other valueadded services either immediately after the vehicle is sold or after some time post the sale of the vehicle.Personal Attributes: Detailed knowledge of...

  • Nursing, Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Our client has a superb opportunity for a Care Coordinator to assist patients and clinicians in the projects that they support.The Care Coordinator would actively identify and onboard complex patients, facilitating the ongoing care of these patients in an appropriate care setting, in collaboration with the consortium multidisciplinary team, patient, family,...

  • Health Care Worker

    2 weeks ago


    Pretoria, Gauteng, South Africa Blue Future Full time

    REGISTERED HEALTH CARE WORKERSWORK IN THE UK (incl NORTHERN IRELAND) and THE Republic of IRELANDOur clients are looking for Health care workers to work in various health care facilities and hospitals in The United Kingdom (incl Northern Ireland) and in the Republic of Ireland.If you are a qualified Health Care Worker and want to grab this opportunity to work...


  • Pretoria, Gauteng, South Africa National Renal Care Full time

    Job Ref #: 00749Industry: Pharmaceutical And Medical/HealthcareJob Type: PermanentSalary: Market RelatedDescription:National Renal Care is a leading comprehensive kidney disease management provider in South Africa. Our organisation fosters a collaborative work environment where compassion, digital innovation, and clinical excellence merge to deliver...

  • Team Leader

    2 weeks ago


    Pretoria, Gauteng, South Africa CareerCare-SA Full time

    REPORTS TO: Branch Manager/Operations ManagerThe Team Leader is responsible for Team and Project supervision and some administrative duties with regards to the Team and Projects. This includes the physical installation of ICT Infrastructure, overseeing the work of others, surveying work sites, coordinating work flow within the team, act as the Company's...


  • Pretoria, Gauteng, South Africa Dsv Road Gmbh Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest...


  • Pretoria, Gauteng, South Africa DSV Full time

    Time Type: [[Full Time]] Qualification(s): Matric Computer Skills: • 3-5 years experience in using WMS• Advantage: 2 years experience and working knowledge of Warehouse Management systems preferred Job-related Requirements: 2yrs+ experience in an Automotive Production environment 1y+ Production/Work Planning experience Minimum of 6 months experience as...


  • Pretoria, Gauteng, South Africa HotelJobs Full time

    We are seeking a Front Office Team Leader for our Hotel in PretoriaMain duties and responsibilities: Supervise staff to ensure courteous and efficient welcoming and departure procedures for guests Must be compliant and well versed in Health and Safety as well as Labour Legislation Supervise staff with regard to overall work performance and on the job conduct...