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Customer Care Team Leader
2 weeks ago
The Team Leader is responsible for managing a team of agents, helping them to meet targets while reviewing performance and providing guidance to ensure continuous improvement.
Skills required:
- Minimum three years Contact Centre / Call Centre Management experience
- Reside in the Pretoria East area (Person will be working at the Silver Lakes branch)
- Qualified Vehicle Technician
- Commitment to hitting targets
- Excellent customer service skills
- Person must be proactive and goal orientated
- Bilingual in English and Afrikaans
- The ability to lead a team and to build strong working relationships
- The capacity to make quick but rational decisions
- Aptitude to manage numerous requests and time demands concurrently while achieving company goals and targets
- Ability to build rapport with customers and qualify their requirements
Duties / Responsibilities:
- Assist in setting of targets / goals for individuals as well as for the team
- Achieve daily and monthly targets by driving and achieving set KPI's
- Staff Management
- Handling customer escalations
Package Includes:
- Market related salary
- Momentum FundsAtWork Provident Fund
- 15 Days Annual Leave
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