Customer Service and E-commerce Administrator

2 weeks ago


Randburg, Gauteng, South Africa Sandi Crowther Recruitment Full time
Gauteng, Randburg

  • R R Monthly Basic Salary (Provident Fund and Medical Aid contribution, 13th cheque)

Northriding, Johannesburg. Opportunity exists for vibrant, enthusiastic peoples person with strong customer service experience ideally within a vet practice / pet industry.

Responsibilities:

  • Research and problemsolve to determine appropriate solutions for customers, think proactively, and set followups as needed to ensure contact resolution
  • Day to day admin related tasks including product barcode catalogue maintenance, price comparisons, customer returns, courier tracking etc.
  • Ensure the showroom is strikingly, effectively, accurately, and fully merchandised
  • Liaise with Web Content and Design team on website merchandising and effect updates
  • Have strong selling skills and techniques for showroom and online shoppers

Requirements:

  • Must be passionate about pets
  • 23 years customer service experience (ecommerce environment is a bonus)
  • Vet practice and / or pet industry, products, and nutrition experience
  • Excellent communication skills (written, verbal and listening)
  • Ability to multitask
  • Strong organizational and time management skills
  • Computer literate in Excel, Word and Outlook
  • Be comfortable navigating webbased platforms
  • Must be fluent in English (other languages a bonus)
  • Good physical health
  • Own transportation
  • Flexible approach to working hours with a willingness and ability to respond to the seldom needs of the role outside normal office hours

For more information please contact:

  • Lee-Ann Cullen


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