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Customer Services Consultant
1 week ago
Customer complaint and query handling and Customer case management.
Building and maintaining relationships with the dealer network.
Ensuring correct escalation process internally and externally.
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
Minimum of 3 years working experience within the Motor Industry
Minimum of 2 years in an Aftersales position atdealer level mandatory
Minimum of 2 years in a call centre environment
ESSENTIAL SKILLS REQUIREMENTS:
Excellent verbal and written communication skills
Excellent people skills
High ability to co-ordinate
Excellent time management skills
Customer service skills
Problem solving skills
Communication skills
Decision making skills
Time management skills
ADVANTAGEOUS SKILLS REQUIREMENTS:
Ability to communicate and interact across all organisational levels
Flexibility by taking on ad hoc tasks
Good discipline to ensure tasks will be completed on time
Operating independently and on own initiative within the field of responsibility
Pleasant, approachable disposition
Between - 3 Years
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