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Reservation Consultant

3 months ago

Cape Town, Western Cape, South Africa Eagle's Recruitment Full time
Reservations Consultant - Multiple Game Lodges - Cape Town

REQUIREMENTS - QUALIFICATIONS AND SKILLS

Grade 12 (essential)

Qualification in Tourism or Hospitality (advantageous)
-
5 years' experience as a Reservations Consultant in Hotels & 5 Game Lodges_ or in similar role (essential) Excellent grasp of the English language & communication skills.

PANstrat/Opera Cloud

MS Office Suite

Reservations & Communications

  • Build trust, rapport and credibility with clients, guests and key accounts from the outset.
  • Respond to enquiries & make reservations accurately & efficiently ensuring all relevant information is captured professionally.
  • Follow up on provisional reservations, process cancellations & amendments according to MFC protocol.
  • Maintain reservation records in the MFC reservations system, monitoring arrival details.
  • Ensure proper booking information is recorded & efficiently communicated for each reservation according to the properties' requirements.
  • Maintain a professional, service orientated presence with Agents.
  • Book third party services relevant to bookings, including transport and activities.
  • Receive timeous payments for all reservations and advise finance of payments received.
  • Resolving any guest complaints timeously.
  • Any other ad hoc tasks or trips as required by manager.
  • Be the MFC brand ambassador in your dealings, living the MFC Purpose & Values.
Salary R including company benefits

Job Types:
Full-time, Permanent

Education:

  • Diploma (preferred)

Experience:

  • 5
Game Lodge Reservations: 5 years (preferred)

  • Hotel Reservations for multiple properties: 5 years (preferred)
- multiple
Lodges Reservations: 5 years (preferred)