Reservations Coordinator

2 days ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time
Job Title: Reservations Consultant

Black Pen Recruitment is seeking a highly skilled Reservations Consultant to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring seamless travel experiences for our clients.

Key Responsibilities:
  • Booking and verifying travel arrangements, including activities, transportation, and tour services.
  • Managing supplier invoices and ensuring timely payment.
  • Coordinating with guides and drivers to ensure smooth on-the-ground operations.
  • Providing advice and recommendations to enhance the guest experience.
  • Sourcing and securing alternatives in the event of availability challenges.
  • Creating opportunities for additional income through secondary buying, commissions, and optional tours.
Requirements:
  • Grade 12 qualification.
  • 3-5 years' experience in reservations or a related field.
  • High attention to detail and exceptional multitasking ability.
  • Good communication skills and ability to work under pressure.
  • Team player with a positive attitude.
What We Offer:

As a Reservations Consultant with Black Pen Recruitment, you will have the opportunity to work with a dynamic and woman-owned Destination Management Company. You will be part of a team that is passionate about delivering exceptional service and creating unforgettable travel experiences.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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