Reservations Consultant
2 months ago
At ABC Worldwide, we are seeking a highly skilled Reservations Consultant to join our team. As a key member of our hospitality operations, you will play a vital role in maximizing hotel revenue, ensuring day-to-day procedural operations are completed, and delivering exceptional guest satisfaction.
Key Responsibilities:- Process bookings, cancellations, and send confirmations accurately and efficiently.
- Check availability of required services to avoid overbookings and ensure seamless guest experiences.
- Respond to bookings from various online distribution channels and platforms, including Expedia and other extranets.
- Stay up-to-date with website booking processes and ensure they are functional and user-friendly.
- Promote hotel specials on multiple platforms and follow up on provisional bookings to ensure timely payments.
- Prepare and send weekly arrivals listings and adhere to email turnaround times.
- Liaise with the team and properties to address special requests, dietary requirements, and other client needs.
- Book extra services such as transfers and tours, and ensure guest satisfaction and comfort.
- Produce accurate month-end revenue reports and ensure budget targets are consistently met.
- 3-5 years of experience in hospitality reservations operations.
- Excellent communication skills in English (written and spoken).
- Proven experience in a reservations position, ideally within a hospitality environment.
- Strong leadership skills with a hands-on approach.
- Ability to work individually and as part of a team.
- Proficiency in Microsoft Office software, especially Excel.
We offer a dynamic and supportive work environment, and we are committed to helping our team members grow and develop their skills. If you are a motivated and results-driven individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.
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Cape Town, Western Cape, South Africa ABC Worldwide Full time{"title": "Reservations Consultant", "content": "Key ResponsibilitiesAs a Reservations Consultant at ABC Worldwide, you will be responsible for maximizing hotel profitable revenue, ensuring day-to-day procedural operations completion, and achieving guest satisfaction.Key Skills and Qualifications3-5 years of experience in hospitality Reservations...
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