Reservations Consultant

2 months ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Title: Reservations Consultant

At ABC Worldwide, we are seeking a highly skilled Reservations Consultant to join our team. As a key member of our hospitality operations, you will play a vital role in maximizing hotel revenue, ensuring day-to-day procedural operations are completed, and delivering exceptional guest satisfaction.

Key Responsibilities:
  • Process bookings, cancellations, and send confirmations accurately and efficiently.
  • Check availability of required services to avoid overbookings and ensure seamless guest experiences.
  • Respond to bookings from various online distribution channels and platforms, including Expedia and other extranets.
  • Stay up-to-date with website booking processes and ensure they are functional and user-friendly.
  • Promote hotel specials on multiple platforms and follow up on provisional bookings to ensure timely payments.
  • Prepare and send weekly arrivals listings and adhere to email turnaround times.
  • Liaise with the team and properties to address special requests, dietary requirements, and other client needs.
  • Book extra services such as transfers and tours, and ensure guest satisfaction and comfort.
  • Produce accurate month-end revenue reports and ensure budget targets are consistently met.
Requirements:
  • 3-5 years of experience in hospitality reservations operations.
  • Excellent communication skills in English (written and spoken).
  • Proven experience in a reservations position, ideally within a hospitality environment.
  • Strong leadership skills with a hands-on approach.
  • Ability to work individually and as part of a team.
  • Proficiency in Microsoft Office software, especially Excel.

We offer a dynamic and supportive work environment, and we are committed to helping our team members grow and develop their skills. If you are a motivated and results-driven individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.



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