Student Support Intern

2 weeks ago


Cape Town, Western Cape, South Africa The Feenix Trust Full time
The purpose of the position is to support the student advancement team with holistic student support.

The intern will be responsible for moderating student online profiles, assisting with student queries and supporting the team in the execution of any student support related activities.


Responsibilities (including, but not exclusive to):
Update student profiles as requested on the backend of the Feenix platform
Direct requests or unresolved queries to relevant parties/departments
Track all queries using the platforms and tools provided by Feenix (e.g. Zendesk, Little Green Light)
Assist the Student Advancement Coordinator with additional tasks as needed (moderating frontend of the website, student recruitment etc.)
General admin support
Elevate the Feenix Brand - drive communication that is authentic, simple and transparent

Reports to:
Student Advancement Coordinator

Employment type:
Full time, 12-month internship (1st July th June 2025)

Stipends:
R4815 stipend + R935 transport allowance per month

Training and development included as part of the internship:
Coaching/mentorship from the line supervisor
Fundraising principles
Social media and marketing
Relationship management/customer service
Basecamp (Project Management Tool)
Little Green Light (Community Relationship Management tool)
Zendesk (Community Relationship Management tool)
Frontend and backend of the Feenix platform
Google Sheets

What is required:

South African Citizen
South African Youth yrs)
Matric, with B or A-aggregate in English
A tertiary education qualification (degree or diploma)
First time jobseeker and currently unemployed (has not had a permanent job before)
Excellent time management by working on multiple tasks, shifting priorities as necessary and organising tasks and materials to meet pressing deadlines
Well organised and excellent verbal and written communication skills
Excellent computer skills
Accuracy with attention to quality and detail
Self-motivated and able to work well independently and as a team player
Focused and able to see a task through to completion with little supervision
Strong interpersonal skills; enjoys interacting with students as well as having a high level of professionalism in student interactions, to deliver quality customer service
Has the ability to understand student challenges, Feenix platform expectations and propose suitable solutions
Takes initiative and copes well under pressure
Is willing to participate in a credit and criminal check or any industry-specific checks required for the job

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