Student Onboarding Manager

2 weeks ago

Cape Town, Western Cape, South Africa HyperionDev Full time

ABOUT US:


HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world.

We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers.

We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook) which recognised us as the most socially impactful startup operating in Africa, where we initially started our work.


We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology.

This model has been successful, allowing us to reach millions of learners a year from over 60 countries.

We have also partnered with government bodies such as the UK's Department for Education who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS).


We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history.

As a primarily bootstrapped, profitable, and scale up tech business join us as we play our part in making the world a more stable, safer, and fair place.


ABOUT THE ROLE:


The Student Onboarding Manager is responsible for ensuring that applicants to our bootcamps are set up and prepared for starting their bootcamp before there is a handover to the Delivery team.

This person works closely with the Admissions Operations Analyst to ensure there is accuracy around student's that have to be onboarded.

There is also a close collaboration with Product/Engineering to ensure the students' dashboards are set up and ready to go by the bootcamp start date.

The Student Onboarding Manager then also provides support to Delivery and Student Success should there be any issues around the onboarding or with anything that prohibits the student from starting their bootcamp.

There will also be ongoing support around the student dashboard to ensure the student has the best possible experience.

RESPONSIBILTIES:

  • Upgrade dashboards by running the relevant scripts, and ensure that any issues that prohibit the student(s) from starting are dealt with timeously with support from Product and engineering.
  • Represent Admission Ops within the product to drive any changes or fixes required to the onboarding process.
  • Manage and report on data related to onboarding, including student feedback and success metrics.
  • Arrange and manage onboarding sessions for all bootcamp cohorts.
  • Continuously identify opportunities for improvement in the onboarding process and make recommendations to senior management.
  • Maintain documentation and records related to the onboarding process.
  • Participate in the development and delivery of training programs related to the onboarding process.

REQUIREMENTS:

_Minimum_:

  • 2+ years of experience in a related role, such as student onboarding, customer onboarding, project management, or similar.
  • Experience working with crossfunctional teams, such as admissions, delivery, product, and engineering.
  • Excellent communication and interpersonal skills.
  • Strong project management and organisational skills.
  • Ability to work under pressure and manage competing priorities.

_Preferred_:

  • Bachelor's degree in a related field or equivalent experience.
  • 5+ years of experience in a related role, such as student onboarding, customer onboarding, project management, or similar.
  • Experience working in a startup environment or similar fastpaced, dynamic environment.
  • Knowledge of relevant software tools and platforms, such as project management software, CRM, and data analysis tools.
  • Experience managing and developing teams.
  • Demonstrated ability to lead and implement process improvements.

BENEFITS:

Flexible & remote working:
We are a remote-friendly organisation and offer flexible work options.


Generous annual leave, life cover and medical benefits: We provide 19 annual leave days as part of our leave policy along with two half-days that can be taken at your discretion.


Learn new tech skills:
You can do 1 free bootcamp per employee per year with a 50% family discount.


Join the heart of tech in Africa, the US, and Europe: You'll work with the best of the best in edtech and developer education.

Join one of the most ambitious and highest performing tech companies in the space, with a founding team that draws their former experience from companies such as Google, Amazon, GetSmarter/2U, and Yoco.

Life-changing work: Solve real problems that make education and tech careers acc

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