Head: Student Experience

2 weeks ago

Cape Town, Western Cape, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

Direct Reporting Line:

Campus Head

Vega School is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

The IIE Vega, Cape Town Campus has a vacancy for a Head: Student Experience.


The overall purpose of the Head: Student Experience is to manage the portfolio's that fall under the Student Experience department with the specific focus on intentional, collaborative, connected and responsive student intervention strategies to deliver student experiences that promote learning and development beyond the classroom.


Duties and Responsibilities:

Design, Implement and Monitor Student Touchpoints

  • Manages the campus student experience annual calendar of events and student operational support interventions
  • Continually reviews student experience processes and procedures are in place to ensure that outputs are high quality and effective
  • Consolidates and supports the delivery of the multidepartment plans and ensures synergy and cohesion across departments
  • Implements relevant policies that impact on the student experience
  • In collaboration with the National Portfolio team supports national events and initiatives to be implemented throughout the calendar year
  • Plans and oversees the new student Orientation program from a student operations perspective
  • In collaboration with the SMT oversight of campus communication strategy to students regarding student operational and student experience matters
  • Continuously gathers and reviews student platforms and entry points of feedback to proactively align the campus student experience activities and interventions

Holistic Student Support and Experience

  • Leverages the Vega Voice and Student Committees as a tool to collect and disseminate information and feedback
  • Supports and point of escalation to addresses student queries and connects the student to the correct member of staff to resolve queries
  • Drives intentional, collaborative, connected and responsive student intervention strategies to deliver student experiences that promote learning and development beyond the classroom
  • Develops, manages and runs student mentorship and leadership workshop and programs
  • Assist departments deal with general and complex student enquiries with the objective of identifying and remedying issues
  • Ensures multidepartment synergy and cohesion to ensure seamless student experience
  • Drives visibility, inclusion and awareness around each departments function relating to the student experience
  • Maintain and drive a positive, empathetic and professional attitude toward our students
  • Maintain a good knowledge of products and policies to advise students and staff accordingly

Oversight of Corporate Social Investment (CSI)

  • Oversees the annual Corporate Social Investment (CSI) implementation plan and monitors the impact of this plan
  • In collaboration with the Student Wellness Manager facilitates and grows relationships with identified CSI beneficiaries
  • Monitors the CSI budget and reports on successful outcomes
  • Supports the rollout of requirements of CSI projects in conjunction with other departments
  • Creates and disseminates communications to highlight CSI success.

Administration, Reporting and Budget Management

  • Supports the campus team with any audits that may require administration.
  • Maintains records across various responsibilities including student discipline, student experience events, projects and interventions
  • Record keeping of student disciplinary matters and their outcomes
  • Processes bursaries for the different student bodies in conjunction with relevant portfolio managers e.g. Vega Cares and Student Wellness Manager
  • Compiles ad hoc administrative reports needed by either National, The IIE, or ADvTECH
  • Creates the annual budget for Student Experience team and manages, forecasts and reports on these budgets in conjunction with campus Finance

Student Experience Team Management and Guidance

  • Supports the development of individual departmental plans as aligned to the overall campus student experience plan
  • Tracks and manages performance of Student Experience campus team
  • Maintains oversight of all projects, events and interventions relating to the campus student experience
  • Monitors compliance to specific departmental policies and procedures
  • Oversees and manages fulfilment of Services Level Agreements (SLA's) across the various departments and external stakeholders
  • Provides support to the team via mentoring, performance management and staff development

Student Discipline Management

  • Deals with student discipline issues that may arise on campus such as ones that contravene the student code of conduct
  • Addresses student disci

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