Junior Heldesk Coordinator

2 weeks ago


Somerset West, Western Cape, South Africa Helderberg Personnel Full time
Well established national company based in Somerset West has a vacancy for a Junior Helpdesk Coordinator with at least five years strong administration experience to join their team

helpdesk coordinator|junior coordinator

Requirements:

  • Minimum Grade 12 qualification
  • At least 5 years' experience in an administrative role
  • Strong computer skills (MS Word, MS Excel, PowerPoint)
  • Experience in Sage Evolution will be advantage)
  • Fully bilingual (additional African language will be an advantage)
  • Willing to work standby 2 weeks plus 2 weekends
  • Able to work under pressure
  • Deadline driven and teamplayer

Duties will include but not limited to the following:

  • Manage switchboard.
  • Follow up with stores on documentation outstanding
  • Manage all paperwork as needed.
  • Book technician accommodation.
  • Process subcontractor invoices.
  • Arrange Courier for spares.
  • Generate casual wages purchase requisition and send to Finance.
  • Check Technicians clockin/out for overtime calculation
  • Scheduling call outs with inhouse technicians and subcontractors
  • Logging and managing tickets on inhouse system to ensure efficient and accurate closing of tickets meeting monthend deadlines.
  • Technician scheduling and execution of the service call for a region.
  • Prepare customer quotes.
  • Customer Feedback regarding call outs
  • Standby 2 weeks per month
- after hours and over weekend/public holidays
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