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Collections Advisor

3 months ago

Johannesburg, Gauteng, South Africa FirstRand Full time
Job Description

Recovers delinquent accounts, compiles and maintains basic credit information, prepares reports, obtains approval for refinancing and repossessions

Hello Future Collections Advisor

Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.


As part of our team in FNB Credit Card, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

  • Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
  • Carry out collections processes within mandate, meeting SLA targets and quality standards
  • Comply with governance in terms of legislative and audit requirements
  • Manage personal development to increase own skills and competencies
  • Have Matric with 3 years working experience preferably in the same line
  • Have Good negotiations skills
  • Work well in a pressurized environment

You will have access to:

  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate

We can be a match if you:

  • Are adaptable and curious
  • Analyse complex data sets
  • Can thrive in a collaborative environment
Job Details

Application Closing Date

14/03/24