Service Advisor

3 months ago

Johannesburg North, South Africa SydSen Recruit Full time

Service Advisor - Johannesburg North, Gauteng

Are you passionate about delivering exceptional service in the automotive industry?

Our client is seeking a dynamic individual to fill the role of Service Advisor at their dealership.

**Main Purpose of the Job**:

- Provide excellent service by understanding customer needs, offering advice, and delivering solutions.
- Ensure customer satisfaction through understanding and meeting their needs and expectations.
- Demonstrate sound product knowledge and deliver personalized service to every customer.
- Contribute to the improvement of Quality, Service, Cost, and Innovation (QSCI).

**Main Job Functions**:

- Welcome customers warmly, capturing relevant information to address their needs promptly.
- Efficiently check vehicles in with clients, documenting Vehicle Check-In (VCH) details for each vehicle.
- Daily follow-up on parts orders and bookings to align with customer preferences.
- Keep customers informed about the status of their vehicles throughout the service process.
- Address and resolve customer queries and concerns on a daily basis.
- Create accurate and timely job cards, ensuring proper costing procedures.
- Coordinate hire vehicles for customers, obtaining necessary authorizations.
- Collect payments due from customers before handing back their vehicles.
- Collaborate with cross-departmental disciplines to streamline processes.

**Requirements**:

- Matric Certificate.
- Driver's license.
- Experience working in a franchise dealership as a Service Advisor.
- Ability to work under pressure.
- Outgoing and vibrant personality.

**SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)**
- For more information please contact:
**Carmen Harris

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