Service Advisor

2 weeks ago

Johannesburg, South Africa Staff Solutions Full time

**Gauteng**, JHB - Eastern Suburbs**

**(Market related)**

An opportunity exists for our client in the Automotive industry for a Service Advisor in Johannesburg.
- Greeting customers and assisting with queries
- Opening of Estimates and Job cards for work to be done
- within 1 hour of booking or truck arrival
- Consulting with mechanics, foreman or technical advisors regarding necessary repairs
- and possible alternatives to expensive repairs
- Inform client of campaigns available for their vehicle and upsell hours for campaigns.
- Check and confirm if vehicle is in warranty, truck is under service plan or maintenance.
- plan, and if the items to be done is covered in the plan or if the client needs to be billed.
- Communicate with parts department to ensure timeous availability of parts.
- Obtain various order numbers and issue the go ahead to the Foreman and Technicians
- Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released.
- Explain all work done to the client prior to collecting the vehicle and ensure all work is covered or if there is additional work required.
- Control the daily workshop workflow sheet. Send it out by the end of the business day.
- Control Workshop Efficiency report, hours allocated vs worked.
- Control the gate passbook and company policies regarding vehicle movements ie No vehicle leaves without payment.
- Manage and oversee the dealership's workflow and schedule between departments.
- Call customers to advise them about service changes or vehicle pick-up times.
- Maintain positive customer relationships to ensure repeat business.
- Adhere to all company policies.
- Send payment Proof of Accounts and ensure the debtors is loaded and removed.

**REQUIREMENTS**
- Matric certificate.
- Relevant training/qualifications as a Service Advisor or similar role.
- Code 8 license.
- Minimum 1-2 Years’ experience in a similar role.
- A strong understanding of automotive technology and the automotive industry
- Skills: MS Excel, Power point, Word, EVOLVE
- Able to handle 20-25 job cards per day.
- Maintain a maximum open WIP of 25 job cards.
- Excellent customer service skills, interpersonal and communication expertise.
- Confident and proactive approach - anticipates issues and requirements.

For more information please contact:
**HR Assist

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