Customer Service Agent
2 weeks ago
Position:
Customer Service Agent - Must be from the trucking repair industry
Branch:
Isando - Gauteng
Reporting Manager:
Customer Service Supervisor
Salary:
- Manage large number of incoming / outgoing calls.
- Generate red alerts and escalation to higher management within reasonable time frame.
- Building sustainable relationship and trust with customer through interactive communication.
- Obtain accurate valid and complete information by using the correct tools supplied.
- Meet customer team targets.
- Keep records of customer interactions and process customer complaints and file documents
- Follow communication procedure, guidelines and policies set by the Company.
- Handle customer complaints and provide appropriate solution and alternatives within the time limits.
- Follow up and ensure case is resolved within the time frame.
- Go the extra mile to engage with the customer to resolve his complaint.
Minimum Requirements:
- Must have experience in the trucking repair industry.
- Matric or higher tertiary qualification
- Code 8 licence
- Minimum 2 years in similar role
- Read, Write and Speak English
- Proven customer support experience or experience as a Client Service Representative
-
Customer Service Agent
1 week ago
Isando, South Africa Jobs 4 All Full timePosition: Customer Service Agent - Must be from the trucking repair industry Branch: Isando - Gauteng Reporting Manager: Customer Service Supervisor **Salary**: 8 000 - 10 000 - Manage large number of incoming / outgoing calls. - Generate red alerts and escalation to higher management within reasonable time frame. - Building sustainable relationship and...
-
Customer Service Manager
4 weeks ago
isando, South Africa Adzuna ZA B C2 Full timeReporting directly to the Line Manager for Sales and marketing, you'll drive excellence and efficiency across the call centre, contributing significantly to our overall success. Operational Call Centre experience is essential.Your responsibilities will include cultivating a high-performance culture, ensuring unparalleled product knowledge, maintaining...
-
Customer Service Representative
2 weeks ago
Isando, South Africa Armstrong Appointments Full timeIsando - Posted 5 hours ago **Main job function** Manage large amount of incoming/ outgoing calls Assist customers with commercial vehicle breakdown issues Generate red alerts and escalation to higher management within reasonable time frame Building sustainable relationship and trust with customer through interactive communication Obtain accurate valid...
-
Customer Service Representative
2 weeks ago
Isando, South Africa Agfa Full timeJob overview:As a member of the customer operations team you are responsible for handling customer orders. In this role you are receiving and processing orders for Agfa consumables products and equipment, dealing with customer enquiries, about product availability, order deliveries.You are involved and responsible for whole order flow from customer's...
-
Country Business Unit Head
3 weeks ago
Isando, South Africa Siemens Healthineers Full time**Job Title / Role: Country Business Unit Head - Customer Service** **Organization: Lead Country South Africa** **Location: Isando, South Africa** **Reporting Manager: Country Operating Company Head - Digital Industries South Africa** The Business Siemens is a global powerhouse in diversified engineering providing products, systems and solutions across...
-
Executive Assistant
2 months ago
Isando, South Africa Barloworld Equipment Full time**Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - Screen calls and/or route queries to relevant people - Coordinate and consolidation of monthly reports for Customer Fulfilment...
-
Customer Service Clerk Internship
1 week ago
Isando, South Africa The Beverage Company Full timeDuties & Responsibilities - Correct and accurate record keeping of all communication directly or indirectly with all customers and suppliers (Transuite meeting update). - Comply to internal company policies. - Delegating orders received from customers to said controller. - Completion of tasks within time and within the allocated budget. - Responsible for...
-
Customer Service Clerk Internship
2 weeks ago
Isando, South Africa The Beverage Company Full timeDuties & Responsibilities Correct and accurate record keeping of all communication directly or indirectly with all customers and suppliers (Transuite meeting update). Comply to internal company policies. Delegating orders received from customers to said controller. Completion of tasks within time and within the allocated budget. Responsible for health and...
-
Customer Service Manager
4 weeks ago
isando, Gauteng, South Africa Pollock & Associates Full timeReporting directly to the Line Manager for Sales and marketing, you'll drive excellence and efficiency across the call centre, contributing significantly to our overall success. Operational Call Centre experience is essential. Your responsibilities will include cultivating a high-performance culture, ensuring unparalleled product knowledge, maintaining...
-
Customer Service Manager
2 weeks ago
isando, Gauteng, South Africa Pollock & Associates Full timeReporting to the Sales and Marketing Line Manager, you'll play a crucial role in enhancing the efficiency and performance of our call center, crucial for our overall success. Operational Call Centre experience is a must.Your main tasks will involve fostering a high-performance environment, ensuring in-depth product knowledge, meeting productivity goals,...
-
Customer Experience Specialist
3 months ago
Isando, South Africa Barloworld Equipment Full time**Key Outputs** To improve Barloworld Equipment knowledge of interaction with customers through Customer Experience management to ensure Executives have the ability to make informed strategic and business decisions to increase customer loyalty across the business. - Maintain CEM data system - customer complaints and reporting - Develop and manage new...
-
Specialist: Technician
3 days ago
Isando, South Africa Motus Corporation Full timeTo Diagnose faults, repair and conduct set vehicle services vehicles according to prescribed standards of Isuzu South Africa Deliver high quality technical expertise to satisfy customers and honor Isuzu Service delivery values. Adhere to Company’s and Isuzu South Africa policies, procedures, expectations regarding your position as Motor Vehicle...
-
General Manager: Customer Solutions
3 weeks ago
Isando, South Africa Avis Full time**Key deliverables and outputs** **Strategic/Financial** - Clearly articulate the product offering of all divisions with the aim of consolidating the unique selling proposition of the Group. - Work closely with internal business in order to enhance current business activities to maximise results. - Ensure the development and implementation of clear and...
-
Service Manager
2 weeks ago
Isando, South Africa Hill Appointments Full time**We are currently seeking a Service and Sales Admin Manager to oversee the service activities of our division. The Service Manager will report to the Sales Manager and will be responsible for managing the service staff, directing and supervising their activities in line with Company policy and management requirements.** **Responsibilities:The Service...
-
Head of Shared Services
2 weeks ago
Isando, South Africa HR Genie Full timeHEAD OF HR SERVICES Human Resources Accountable for HR best practice at a group level, integrating various functional activities and providing guidance and support to ensure adherence to an operational framework of practices, policies and procedures in line with BevCo HR requirements. This role will facilitate operational execution of the entire HR Value...
-
Internal Vacancy
4 weeks ago
Isando, South Africa Motus Corporation Full timeTo provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties. To maximize the profitability of the Service department by means of effective costing and claims within warranty...
-
Senior Customs Operations Clerk
2 weeks ago
Isando, South Africa StaffCentral Consulting Full timeJob Duties/Responsibilities will include:Receive and monitor documents, shipping instructions and requests from clients & head office.Prepare and complete files for invoicing, ensuring customer documents are delivered on time.Raise Purchase Orders to suppliers.Assist with any Logistics calculations on Imports and Export Shipments.Follow up on all client...
-
Field Service Technician
4 weeks ago
Isando, South Africa Siemens Mobility Full time**Job ID**: - 377849**Company**: - Siemens Proprietary Limited**Organization**: - Digital Industries**Job Family**: - Customer Services**Experience Level**: - Early Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Hybrid (Remote/Office)**Contract Type**: - Permanent**Job Title / Role**:Field Services...
-
Head of HR Services
2 weeks ago
Isando, South Africa HR Genie Full timeHEAD OF HR SERVICESHuman ResourcesAccountable for HR best practice at a group level, integrating various functional activities and providing guidance and support to ensure adherence to an operational framework of practices, policies and procedures in line with BevCo HR requirements. This role will facilitate operational execution of the entire HR Value Chain...
-
Customer Relations Administrator
6 days ago
Isando, South Africa ITrain Full timeSeeking a Graduate to take part in a 18 Month internship in the logistics/ fleet management industry. This is an opportunity for individuals living with a disability. 1. Offering HIGH Quality Service, Availability to customers, Turnaround times Excellent and Helpful telephone manners. 2. Support to consultants and customers: sales cases, system notes,...