Customer Service Agent

2 weeks ago


Isando, South Africa Jobs 4 All Full time

Position:
Customer Service Agent - Must be from the trucking repair industry

Branch:
Isando - Gauteng

Reporting Manager:
Customer Service Supervisor

Salary:

  • Manage large number of incoming / outgoing calls.
  • Generate red alerts and escalation to higher management within reasonable time frame.
  • Building sustainable relationship and trust with customer through interactive communication.
  • Obtain accurate valid and complete information by using the correct tools supplied.
  • Meet customer team targets.
  • Keep records of customer interactions and process customer complaints and file documents
  • Follow communication procedure, guidelines and policies set by the Company.
  • Handle customer complaints and provide appropriate solution and alternatives within the time limits.
  • Follow up and ensure case is resolved within the time frame.
  • Go the extra mile to engage with the customer to resolve his complaint.

Minimum Requirements:

  • Must have experience in the trucking repair industry.
  • Matric or higher tertiary qualification
  • Code 8 licence
  • Minimum 2 years in similar role
  • Read, Write and Speak English
  • Proven customer support experience or experience as a Client Service Representative


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