Oncology Application Support Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Tipp Focus Full time

Introduction:

Critical Outputs:

  • Monitor and assess the extent to which the systems functionalities, performance, etc. meet/satisfy user requirements
  • Manage Service level delivery according to agreed and signed off SLAs
  • Investigate incidents and problem reports regarding the systems and assist with problem resolution
  • Ensure required maintenance requests are logged and implemented with little/no disruptions to business.
  • Know Systems landscape and ensure that this is monitored and optimized
  • Document interdependencies between systems and other related systems & processes and optimize to ensure business stability
  • Manage 3rd Party escalation

Coordinate and drive small enhancements

  • Proactively identify shortcomings, issues, etc. in Oncology system functionalities, procedures and performance and make recommendations for changes/improvements to Line
  • Follow change governance process for any changes required in Oncology IT environment including sign off of UAT (user acceptance testing)
  • Ensure full understanding of business changes (BRD & BSS) to determine systems impact and sign off
  • Review deployment plan and sign off if correct
  • Provide postimplementation user support

Involvement in projects delivery to Oncology Business Unit to ensure

  • Smooth delivery
  • Manage business expectations
  • Engage stakeholders

Support Liaison between IT and the Oncology Business

  • Communicate with Oncology business unit as per engagement model
  • Provide reports and management information on Oncology system performance, issues, changes, etc.
  • Keep abreast of trends, developments, best practices, competitive activities, etc. regarding systems functionalities, capabilities, etc.
  • Implement relevant policies and procedure and ensure that due processes are followed related to IT delivery
  • Deliver appropriate solutions to close all IT related audit findings in the Oncology business
  • Monitoring of capacity, constraints and suggest improvements within infrastructure team
  • Drive solution of severity 1 and 2 and root cause analysis actively until resolved and follow escalation process if required
  • Identify process gaps within business process where the system can't support the business requirement and implement solution
  • Engage with vendor to enhance daily operations Oncology system performance

Governance

  • Ensure appropriate management of the risk profile for the area of accountability, manage critical risks and ensure feedback integration.

People

  • Communicate deviations to best practice, foster an environment of continuous learning and improved employee engagement levels.

Finance

  • Implement effective financial control, management of costs and corporate governance in area of accountability.

Client

  • Define and influence relationships and service level agreements made with internal and external stakeholders.
  • Build and maintain relationships with stakeholders to ensure integrated approaches in pursuit of collective goals.

Requirements:

  • 23 years' direct experience in managing IT systems from a business point of view.
  • 35 years related work experience.
  • 23 years' experience in analysing and defining business requirement specifications.
  • Operational experience in a corporate channel environment.
  • Experience in a healthcare services environment.
  • ITIL Foundation Certified is a prerequisite.
  • IT related qualification will be advantageous.
  • Knowledge of inhouse systems will be advantageous.
  • The ability to communicate verbally and in writing.
  • Knowledge of operating systems (Microsoft Windows)
  • Data base proficiency.
  • Previous experience in the healthcare industry will be advantageous.
  • Sound knowledge of Information Security controls, concepts, and best practices is required along with a solid understanding of technology and associated security risks.

Competencies:

  • Good understanding of IT systems development lifecycle principles.
  • Good interviewing and listening skills.
  • Good analytical and businessanalysis skills.
  • Good interpersonal skills
  • Basic understanding of projectmanagement disciplines.
  • Basic understanding of Business Change Lifecycle methodology.
  • Good writtencommunication skills (writing MS Word documents).
  • Computer literate.
  • Good Ms Office skills (MS Word, PowerPoint, Excel)
  • General business acumen; commercial awareness
  • Professional credibility with sponsors/stakeholders
  • Team orientation
  • Selfstarter; resourceful
  • Selfconfidence and influence
  • Bias for action; drive
  • Attention to detail

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