Application Support Administrator

4 weeks ago


Johannesburg, Gauteng, South Africa Jobking Full time
Introduction

Our client is a specialist IT services and solutions provider that helps its clients plan, build, support and manage their IT infrastructures.

The company achieves this by supplying a variety of software and application development and systems integration services, as well as a well-defined off-the-shelf product toolset.

Description

Role:
Provide monitoring / support / investigation / fault administration on 3rd Party applications.
Analysis of failures and trends on 3rd Party applications.
Stakeholder Communication.
24/7 Support within a digital environment.

Responsibilities:


On line monitoring, administrating and supporting of 3rd Party applications running on various platforms ranging from Microsoft Windows, UNIX utilising Oracle / Microsoft SQL Databases in a production environment.

Providing operational & business support for various 3rd Party applications running in an online production environment to ensure service is provided within customer Service Level Agreements.

Monitoring, logging, investigating and resolving failures on transaction processing applications.
Liaising with and providing assistance to customer representatives during problem resolution.
Providing accurate and clear verbal and written reporting for application failure investigations and resolution.
Performing scheduled daily, weekly monthly support tasks.
Performing investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs.
Performing proactive analysis of failures and trends on 3rd Party applications and data to improve service levels.
Conducting routine maintenance, upgrades and deployment of 3rd Party applications.
Providing assistance and training to BSI support team members.
Providing application performance information and participate in periodic support compliance audits.
Performing after hours standby support on 3rd Party applications running in a production environment.
Comply with the business footprint shift requirements of the Online support team.
Profile

Requirements:
Relevant degree or diploma.
AIX, Unix and WebLogic certification advantageous.
Minimum 3 years application support experience or 5 years general IT support experience.
AIX, Unix and WebLogic experience.
Experience in and digital or web-based application.
Knowledge of the disciplines in an application support environment, incident handling, change management etc.
Sound problem solving exposure at application and business transaction level.
Knowledge of AIX and UNIX operating systems and databases.
Ability to understand and write SQL Database queries (Oracle/Microsoft SQL).
Ability to solve medium to high complexity problems.
We offer
Competitive Salary

Job ID:
1002209P

Apply Here
  • Application Support

    2 weeks ago


    Johannesburg, Gauteng, South Africa ADvTECH Full time

    Application Support staff collect information from users and program prompts. They primarily collect data on program usage and common user concerns. This data will help Application Support Specialists identify trends in software usage and recommend solutions for software improvement. Responsible for providing reports and metrics to improve system...


  • Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    This software house is seeking a Senior Software Application candidate. The ideal candidate will have strong experience in supporting Applications Experience such as: IIS Administration and Troubleshooting SQL Administration and troubleshootingInstallation including patches and service packs Diploma or degree is needed send your CV to


  • Johannesburg, Gauteng, South Africa Findojobs South Africa Full time

    We're looking for a Application Support superstar to join our team of problem-solving experts and help us keep our software running smoothly. The Application Support Agent plays a critical role in implementing and supporting the systems and processes administered by our customers. This role primarily involves visiting automotive dealerships to implement and...

  • Application Support

    2 weeks ago


    Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Applications Support Specialist – Rneg (Remote) Only SA Candidates will be considered.We are looking for a candidate who is passionate about Application Support.Application software support for customers, related to the installation, operation, and maintenance of computer software application programs.Strong experience onMS SQL Server, MongoDB and database...

  • Systems Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa ADvTECH Support Office Full time

    Overall Job Purpose:This is for a position that is a natural technical progression from the Senior ICT Support role. It is a role with additional responsibility whereby national oversight of a technical nature is required for one or more brands. Responsible for administration, the co-ordination, configuration, installation, documentation and management of...

  • Application Support

    2 weeks ago


    Johannesburg, Gauteng, South Africa Sagen Advisory Full time

    MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: Relevant Tertiary Information Technology or related qualification B qualification in IT- 3-5 years experience in Application Support:Proven experience in Application Support, SQL, XML, Azure, IIS, SLAs- Knowledge and working experience of Microsoft SQL Server _(NON-NEGOTIABLE)_ Knowledge and working...

  • Application Support

    2 weeks ago


    Johannesburg, Gauteng, South Africa Metrofile Recruitment Full time

    Job Advert Summary:Minimum Requirements: B qualifification in Information Technology or related qualification 5+ years experience in Application Support Proven experience in Application Support, SQL, XML, Azure, IIS, SLA's Knowledge and experience of Microsoft SQL Server Knowledge and experience of Crystal Reports Knowledge of Sage X3, Sage 300 People...

  • Applications Support

    2 weeks ago


    Johannesburg, Gauteng, South Africa Sanlam Full time

    Who are we?Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral...


  • Johannesburg, Gauteng, South Africa Control Risks Full time

    Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients' success.The individual's key responsibility is to support and manage...


  • Johannesburg, Gauteng, South Africa ADvTECH Full time

    Application Support staff collect information from users and program prompts. They primarily collect data on program usage and common user concerns. This data will help Application Support Specialists identify trends in software usage and recommend solutions for software improvement. Responsible for providing reports and metrics to improve system...

  • Systems Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa ADvTECH Support Office Full time

    Overall Job Purpose:This is for a position that is a natural technical progression from the Senior ICT Support role. It is a role with additional responsibility whereby national oversight of a technical nature is required for one or more brands. Responsible for administration, the co-ordination, configuration, installation, documentation and management of...


  • Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Looking for a Application Support Consultant Requirements Advanced skills in MS Excel.Experience with MS Excel Power Query (M Language).A background in software application support.An understanding of financial concepts or a background in working on or supporting business intelligence systems.Good interpersonal and communication skills.A logical thinker.The...


  • Johannesburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Baker Street 30 To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure...


  • Johannesburg, Gauteng, South Africa Planet10 Full time

    GoldenRule is currently engaged in an exciting project and hiring for a major in the mining sector.We require the skills of a OT Application Support - Apps to be based in Johannesburg '† Must have 4 to 7 years experience in the Operation Technology Application domain.ÂAreas of Expertise and experience: Work to fix issues related to Power BI, Tableau etc....


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    The Administrative Support to Recruiter plays a crucial role in assisting the recruiting team and ensuring the smooth operation of the recruitment process. This position involves a range of administrative tasks and responsibilities that support the recruiters.Key Responsibilities:Candidate Communication:Communicate with job applicants via email, phone, and...


  • Johannesburg, Gauteng, South Africa M4PS (Pty) Ltd Full time

    Responsibilities: Document troubleshooting and problem resolution steps for common issues encountered. Identify trends and patterns between diverse support request descriptions and foresee future problems. Serve as an escalation point for difficult problems and complex enquiries. Take ownership of technical issues and working closely with other team members...


  • Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Looking for a Application Support ConsultantRequirements:- Advanced skills in MS Excel:- Experience with MS Excel Power Query (M Language): An understanding of financial concepts or a background in working on or supporting business intelligence systems. Good interpersonal and communication skills. A logical thinker. The ability to talk about technology in...


  • Johannesburg, Gauteng, South Africa FirstRand Full time

    Job Description Increase operational efficiency and suggest solutions to enhance cost effectiveness. Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective Responsible for the timely and effective response of IT systems user queries and problems through...


  • Johannesburg, Gauteng, South Africa Level-Up Full time

    Job Purpose_ Job Performance Criteria_Application Support Queries to be resolved within client SLA's agreed. Manage client expectations where relevantSOP's Develop and maintain documentation related to Application Support procedures and troubleshooting guidelines. Assist with building out the knowledge base for selfhelp support resolution.Continuous...


  • Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionHello future Application Support AnalystFirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand's business values. We recruit self-starters who have a passion for what they do. We empower them, hold them accountable and...