Customer Development Team Lead

2 weeks ago

Midrand, Gauteng, South Africa Colgate-Palmolive Full time
No Relocation Assistance Offered
Midrand, Gauteng, South Africa

Who We Are

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet.

Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.


We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

Scope of Responsibility:


The Customer Development Team Leader is responsible for achievement of Sales targets through excellence in execution at the point of sale.

They must develop and support the partnership between CP and the customer(s)/Distributors at the store and regional level by nurturing contacts and negotiating with Store Operations/in-store personnel.

They provide feedback on the in-store environment which allows rapid revision of competitive tactics.

The Customer Development Team Leader plays an intergral role in ensuring profitable growth by:

Business Development and Monitoring

  • Building and managing relationships with key players in the customer(s) or channel at the regional and/or store level.
  • Conducting negotiations as necessary ( listings,planograms,displays,promotion execution etc) at regional office and/or store level. They need to conduct regional/national business meetings and take control of pricing and the P&L
  • Implementing and maintaining instore tactics developed within Category Management partnerships with the Customer(s)
  • Coordinating special events (storelevel sellin and communication ,materials management instore etc.) in cooperation with the Business Development Manager.
  • Working with customer service to track orders, troubleshoot and achieve customer service KPI's.
  • Working with Logistics to plan, analyse and forecast customers needs and to ensure ontime and complete delivery.
  • Monitoring sales and distribution performance, particularly for new products and taking timely action to drive continuous improvement.
  • Monitoring competitive activity at store level, recording and consolidating key activities, monitoring speed and breadth of distribution and identifying competitive best practices and discussing with the BDM so that they can proactively respond with strategic/tactical refinements.

In - Store Personnel Management

  • Regularly visiting stores in order to identify areas of improvement
  • Monitoring performance vs objectives, providing continuos coaching and feedback and conducting appraisals based on data.
  • Reviewing Field Sales and Merchandiser itineries ( location,frequency,duration vs plan) and roles to ensure optimal deployment of limited resource.
  • Giving direction to instore staff ( merchandisers) and ensuring that they are trained and updated on new products, promotions and merchandising objectives. Identifying training needs and and developing training plans with the Team Leader.
  • Working with the BDM to develop tools, merchandising materials and instore programmes for effective shelf management to induce shoppers to purchase Colgate products at shelf.
  • Supervising the consistent and accurate collection of data to allow monitoring of 5P performance vs target.

In - Store Compliance

  • Clearly communicating instore objectives and monitoring execution of 5P targets, product availability, assortment by store format, shelf pricing ( regular and promoted) promotion implementation vs plan, share of shelf and planograms, POP placement vs plan.
  • Resolving operational issues at head/regional offices or instore

Education required:

  • A minimum of a Bachelor's or similar degree is required.
  • Masters in Business Administration (Advantageous)

Experience Required:

  • A proven track record of performance with at least 8 years of increasing Marketing/Customer Marketing/Sales responsibility and strong relationships his/her with customer(s)
  • Fluent English

Desired experience:

  • Previous experience working in a Multinational matrix environment

Our Commitment to Sustainability

With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact.

We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

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