Team Leader

2 weeks ago


Midrand, Gauteng, South Africa Hahn Collections (Pty) Ltd Full time

Team Leadership:

  • Lead, motivate, and inspire a team of debt collection agents.
  • Provide ongoing coaching, training, and feedback.
  • Foster a positive and collaborative team environment.

Performance Management:

  • Monitor and evaluate individual and team performance.
  • Implement strategies to address performance gaps.
  • Conduct regular performance reviews.

Process Improvement:

  • Identify opportunities for process improvement.
  • Collaborate with management to implement best practices.
  • Ensure adherence to compliance and regulatory guidelines.

Customer Satisfaction:

  • Emphasize delivering exceptional customer service.
  • Resolve escalated customer issues and complaints.
  • Maintain a positive customer experience throughout debt recovery.

Reporting and Documentation:

  • Generate regular reports on team performance and key trends.
  • Maintain accurate documentation of customer interactions.
  • Provide updates to upper management on achievements and challenges.

Training and Development:

  • Coordinate ongoing training programs for team members.
  • Stay informed about industry trends and regulations.
  • Ensure the team is uptodate on relevant knowledge.

Communication:

  • Establish clear lines of communication between team members and management.
  • Conduct regular team meetings.
  • Collaborate with other departments for seamless information flow.

Salary:
R8, R10,000.00 per month

Experience:

- call center: 3 years (required)
- collections of bought books: 3 years (required)

Ability to Commute:

  • Midrand, Gauteng (required)

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