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Supplier Helpdesk Agent

3 months ago

Pretoria, Gauteng, South Africa SoluGrowth (Pty) Ltd. Full time
Daily monitoring of open & pending & critical workorders in Remedy as per SLA

  • Completing due diligence an all supplier request received prior to creation/updates made
  • Must communicate & follow up effectively with various stakeholders on a timely basis
  • Provide clear, easy to understand written communication with relevant information to internal/external clients
  • Continuous review of knowledge sharing to ensure changes are communicated to supervisors & team timeously
  • Identify own knowledge gaps & training needs and arrange time with Supervisors to upskill; critically review the process and suggest areas of improvement
  • Perform other assigned tasks and duties necessary to support the Supplier Maintenance team
  • Participate in team planning meetings and brainstorm sessions
  • Proactive & efficient communication with supervisory/management team of progress, challenges etc.
  • Time management complete timesheet daily and to voice any challenges on why working hours could not be met for a specific day
  • Ensure that you meet internal and client Key Performance Criteria (KPCs)
  • Diploma / Degree in Supply Chain / IT
  • Good written and verbal communication abilities (English)
  • Basic Procurement understanding
  • Strong attention to detail, goal oriented
  • Strong work ethic and time management skills
  • Ability to prioritize and work under pressure in fastpaced environment
  • Problemsolving orientation, highly organized and ability to adapt to change
  • Ability to acknowledge when error was made and learn from it in a team environment
  • Computer skills: Oracle experience would be a plus, Basic MS Office (Excel skills) required