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Senior Specialist Operations

2 months ago

Pretoria, South Africa ABC Worldwide Full time
We are seeking a highly skilled and experienced Senior Specialist Operations to join our team. The ideal candidate will have at least 5 years of experience in group operations at a Destination Management Company (DMC). This role involves managing all aspects of tour operations ensuring high service levels and maintaining strong relationships with suppliers and clients.

Key Responsibilities:
  • Understanding and operating company quoting systems and other travelrelated programs.
  • Have good product knowledge and sound geographical knowledge of Southern and East Africa.
  • Time management: ability to prioritize plan and meet deadlines.
  • Effective communication internally as well as externally.
  • Be professional and offer high service levels at all times.
  • Ability to handle pressure and volume multitasking.
  • Emergency phone duty.
  • Obtain and where possible negotiate rates.
  • Ensure these rates are sent to be loaded in the operating system.
  • Use preferred suppliers.
  • Ensure get to visit the preferred suppliers and get to know the products.
  • Put in place and manage provisional bookings.
  • Run all aspects of tours within budget.
  • Make sure provisional bookings (hotels guides coaches activities etc.) are in place and that the suppliers booked fit in the quote.
  • Try reasonably to increase margin without cutting quality and standard.
  • Brief guides and make sure they fit the quality of the tour.
  • Produce guide manuals and ensure a smooth operation of the tour.
  • Ensure agent's information and tour information correspond.
  • Assist with the handling of complaints by gathering feedback from suppliers guides etc.
  • Be on constant lookout for new venues and activities advise team & rest of office.
  • Take responsibility for all aspects of tours being run.
  • Doing necessary admin in order for the Accounts department to do their part on your tours.
  • Meet given targets.
  • Proofreading marketing materials sent by the agent for promotion of the tour.
  • Doublecheck guides booked for the tour.
  • Any other reasonable workrelated assignments being given to you by your direct or another manager.
  • Assist with management and training of junior consultants.

Qualifications and Skills:
  • Strong product knowledge and geographical knowledge of Southern and East Africa.
  • Excellent time management and organizational skills.
  • Effective communication skills both internally and externally.
  • Professional demeanor with high service levels.
  • Ability to handle pressure and multitask.
  • Strong negotiation skills.
  • Familiarity with travelrelated programs and quoting systems.
  • Ability to manage provisional bookings and run tours within budget.
  • Strong problemsolving skills and attention to detail.
  • Ability to train and manage junior consultants.

Experience:
  • Minimum of 5 years of experience in group operations at a DMC.