Senior Operations Specialist

6 hours ago


Pretoria, Gauteng, South Africa ABC Worldwide Full time
Senior Specialist Operations

We are seeking a highly skilled and experienced Senior Specialist Operations to join our team at ABC Worldwide. The ideal candidate will have at least 5 years of experience in group operations at a Destination Management Company (DMC). This role involves managing all aspects of tour operations, ensuring high service levels, and maintaining strong relationships with suppliers and clients.

Key Responsibilities:
  • Understanding and operating company quoting systems and other travel-related programs.
  • Have good product knowledge and sound geographical knowledge of Southern and East Africa.
  • Time management: ability to prioritize, plan, and meet deadlines.
  • Effective communication internally as well as externally.
  • Be professional and offer high service levels at all times.
  • Ability to handle pressure and volume, multitasking.
  • Emergency phone duty.
  • Obtain and where possible negotiate rates.
  • Ensure these rates are sent to be loaded in the operating system.
  • Use preferred suppliers.
  • Ensure get to visit the preferred suppliers and get to know the products.
  • Put in place and manage provisional bookings.
  • Run all aspects of tours within budget.
  • Make sure provisional bookings (hotels, guides, coaches, activities, etc.) are in place and that the suppliers booked fit in the quote.
  • Try reasonably to increase margin without cutting quality and standard.
  • Brief guides and make sure they fit the quality of the tour.
  • Produce guide manuals and ensure a smooth operation of the tour.
  • Ensure agent's information and tour information correspond.
  • Assist with the handling of complaints by gathering feedback from suppliers, guides, etc.
  • Be on constant lookout for new venues and activities, advise team & rest of office.
  • Take responsibility for all aspects of tours being run.
  • Doing necessary admin in order for the Accounts department to do their part on your tours.
  • Meet given targets.
  • Proofreading marketing materials sent by the agent for promotion of the tour.
  • Double-check guides booked for the tour.
  • Any other reasonable work-related assignments being given to you by your direct or another manager.
  • Assist with management and training of junior consultants.
Qualifications and Skills:
  • Strong product knowledge and geographical knowledge of Southern and East Africa.
  • Excellent time management and organizational skills.
  • Effective communication skills both internally and externally.
  • Professional demeanor with high service levels.
  • Ability to handle pressure and multitask.
  • Strong negotiation skills.
  • Familiarity with travel-related programs and quoting systems.
  • Ability to manage provisional bookings and run tours within budget.
  • Strong problem-solving skills and attention to detail.
  • Ability to train and manage junior consultants.
Experience:
  • Minimum of 5 years of experience in group operations at a DMC.


  • Pretoria, Gauteng, South Africa ABC Worldwide Full time

    Senior Specialist OperationsWe are seeking a highly skilled and experienced Senior Specialist Operations to lead our team in delivering exceptional tour operations. The ideal candidate will have at least 5 years of experience in group operations at a Destination Management Company (DMC). This role involves managing all aspects of tour operations, ensuring...


  • Pretoria, Gauteng, South Africa Liyema Consulting Full time

    Liyema Consulting is seeking a highly skilled Operations & Service Consultant (Senior) to join our team. The ideal candidate will have a strong understanding of ITIL, problem, incident, and change management, as well as technical proficiency in BI tools, databases, and coding languages. Key responsibilities include resolving permission issues, managing...


  • Pretoria, Gauteng, South Africa Talent Evolution (Pty) Ltd Full time

    Collection Specialist Job DescriptionTalent Evolution (Pty) Ltd is seeking a highly skilled Collection Specialist to join our team. As a key member of our operations team, you will be responsible for improving collections operations and enhancing successful collections rates that positively impact profitability.The ideal candidate will have a strong...


  • Pretoria, Gauteng, South Africa ALOS Innovative Workforce Solution (Pty) Ltd Full time

    Job Title: IT Operations Management SpecialistWe are seeking a highly skilled IT Operations Management Specialist to join our team at ALOS Innovative Workforce Solution (Pty) Ltd. As an IT Operations Management Specialist, you will be responsible for ensuring the smooth operation of our IT systems and services.Key Responsibilities:Responsible for all...


  • Pretoria, Gauteng, South Africa International Labour Organization Full time

    Job Title: Senior Specialist, Employers' ActivitiesWe are seeking a highly skilled and experienced Senior Specialist, Employers' Activities to join our team at the International Labour Organization (ILO).About the RoleThe Senior Specialist, Employers' Activities will be responsible for managing technical activities focusing on high-level technical and policy...


  • Pretoria, Gauteng, South Africa Kamo Placements Full time

    Job SummaryKamo Placements is seeking a highly skilled Financial Markets Specialist to join our team. As a key member of our Financial Markets Department, you will be responsible for providing expert analysis and guidance on interest rate and foreign exchange markets.Key ResponsibilitiesMarket Analysis and ResearchConduct in-depth research on various aspects...


  • Pretoria, Gauteng, South Africa People Dimension Full time

    Surveillance Operations Specialist at People Dimension.This position requires flexible working hours, encompassing both daytime and nighttime shifts. As a Surveillance Operations Specialist, your primary duty will be to oversee video surveillance systems in the control room, ensuring the protection and security of the facility.Core Responsibilities:Flexible...


  • Pretoria, Gauteng, South Africa TWK Agri Ltd Full time

    Operational Binder SpecialistAt TWK Agri Ltd, we are seeking a highly skilled Operational Binder Specialist to join our team in Pretoria, Gauteng. As a key member of our team, you will be responsible for ensuring the smooth operation of our binder functions.Key Responsibilities:Review and analyze insurance applications and supporting documents to ensure...


  • Pretoria, Gauteng, South Africa People Dimension Full time

    Surveillance Operations Specialist at People Dimension.This position requires flexible scheduling, including both daytime and nighttime shifts. As a Surveillance Operations Specialist, your primary duty will be to oversee video surveillance systems in the control room, ensuring the protection and security of the facility.Core Responsibilities:Flexible shift...


  • Pretoria, Gauteng, South Africa IT Ridge Technologies Full time

    Job OverviewThe Senior Financial Markets Specialist will oversee the development of financial benchmarks, and assist in the transition to alternative reference rates in South Africa.Key ResponsibilitiesResearch and maintain analytics related to interest rate and foreign exchange markets.Lead the development and review of interest rate benchmarks.Contribute...


  • Pretoria, Gauteng, South Africa ABC Worldwide Full time

    Job Title: Senior Group Operations ConsultantWe are seeking a highly organized and detail-oriented Specialist Operations to join our team at ABC Worldwide. The ideal candidate will have a strong understanding of travel-related programs, excellent product knowledge of Southern and East Africa, and the ability to manage multiple tasks under pressure.Key...


  • Pretoria, Gauteng, South Africa RPO Recruitment Full time

    Senior Environmental Practitioner OpportunityRPO Recruitment's client, a reputable company specializing in environmental, engineering, construction, mining, and exploration services, is seeking a highly skilled Senior Environmental Practitioner to join their team in Pretoria.Key Responsibilities:Develop and implement environmental management strategies for...


  • Pretoria, Gauteng, South Africa IT Ridge Technologies Full time

    Job OverviewThe Senior Financial Markets Specialist will be responsible for leading the development of financial benchmarks and assisting in the transition to alternative reference rates in South Africa. This role involves researching market microstructures, creating analytics to identify market inefficiencies, and tracking the transmission of monetary...


  • Pretoria, Gauteng, South Africa Hire Resolve Full time

    About the RoleHire Resolve is seeking a highly skilled Senior Renewable Energy Specialist to lead our team in Pretoria.Key Responsibilities:Develop and implement renewable energy projects, ensuring compliance with industry standards and regulations.Collaborate with internal specialists to drive technical work and achieve project goals.Conduct site visits,...


  • Pretoria, Gauteng, South Africa Imizizi Full time

    Job Summary:Imizizi is seeking a highly skilled Business Operations Specialist to join our team. As a Business Operations Specialist, you will play a critical role in driving business success by managing the offboarding lifecycle of contractors, coordinating direct referrals and contractor movements, and overseeing the sourcing process.Key...


  • Pretoria, Gauteng, South Africa Stonebridge HR Solutions Full time

    Job Title: Financial Operations SpecialistWe are seeking a highly skilled Financial Operations Specialist to join our team at Stonebridge HR Solutions. As a key member of our finance department, you will be responsible for maintaining accurate and efficient financial records, including purchases, sales, receipts, and payments in multiple currencies.Key...


  • Pretoria, Gauteng, South Africa Boardroom Appointments Full time

    IT Operations EngineerBoardroom Appointments is seeking a highly skilled IT Operations Engineer to join our team on a 12-month fixed-term contract. As an IT Operations Engineer, you will be responsible for providing IT support for all Company Plants, ensuring the smooth operation of our IT systems.Key Responsibilities:Provide IT support for all Company...


  • Pretoria, Gauteng, South Africa Boardroom Appointments Full time

    IT Operations EngineerBoardroom Appointments is seeking a highly skilled IT Operations Engineer to join our team on a 12-month fixed-term contract. As an IT Operations Engineer, you will be responsible for providing IT support for all Company Plants, ensuring the smooth operation of our IT systems.Key Responsibilities:Provide IT support for all Company...


  • Pretoria, Gauteng, South Africa Boardroom Appointments Full time

    IT Operations EngineerBoardroom Appointments is seeking a highly skilled IT Operations Engineer to join our team on a 12-month fixed-term contract. As an IT Operations Engineer, you will be responsible for providing IT support for all Company Plants, receiving and resolving IT issues related to production, and working closely with the management and...


  • Pretoria, Gauteng, South Africa IT Ridge Technologies Full time

    Job Title: Senior Information Management SpecialistAt IT Ridge Technologies, we are seeking a highly skilled Senior Information Management Specialist to lead our Enterprise Information Management (EIM) Centre of Excellence. This is a critical role that requires a strong understanding of data management practices and business processes.Key...