Reservationist
2 weeks ago
- New Vacancy
- Reservationist****5* Luxury Group
Johannesburg, Gauteng**
Requirements: Hospitality or Reservations Qualifications beneficial Minimum of 2 years' Hospitality dedicated reservations experience in a similar position at a 4/5Star environment (Essential) Proficient in reservations systems- eRes experience preferable
- (BOH Experience in these systems), MS Office, MS Word & MS Excel
- IT skills and social marketing experience beneficial
- Telesales experience within hospitality environment
- Great at upselling packages etc
- Very strong multi tasker who can handle a high volume of queries professionally
- Excellent command of the English Language (verbal & written)
- High level of telephone etiquette & excellent allround communication skills
- Must be a well organised team player who is capable of working independently with initiative and must be meticulous in work performance
- Has experience in working with FITs, groups and events
- Knowledge of African destinations (eg Botswana, Namibia, Mozambique) preferable
- Incredibly detail oriented and organised
Description
- Greet guests over the phone in a friendly, courteous manner (within 3 rings).
- Dealing with incoming enquiries regarding accommodation availability, room types, rates, etc. within the required turnaround time.
- Actively listen and respond positively to guest questions, concerns, and explain guarantee, special rate and cancellation policies to callers.
- Verify and record reservation information accurately on the system
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations
- Research the options extensively so as to upsell the property to the client
- Identify and record special billing instructions.
- Note all special requests or VIP accommodation accurately.
- Deal with proforma invoices and followingup on prepayments
- Responsible for online bookings (Third Party Websites).
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested by Supervisors and Managers
Package on offer
- R R CTC (D.O.E)
- Live out in Johannesburg
Starting Date:
ASAP
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