Central Reservations Agent

3 months ago


Johannesburg, South Africa Orion Group Full time

Orion Hotels & Resorts (South Africa) is looking for a skilled and experienced Central Reservationist to assist us manage and operate our reservations and booking systems. This position requires excellent communication skills, a customer-centric approach and a strong understanding of the hospitality industry. The Central Reservationist will be responsible for processing and managing reservations inquiries and bookings across multiple channels, as well as providing excellent customer support.

**Key Responsibilities**:

- Managing bookings and cancellations, and ensuring accuracy in the reservation system.
- Pro-actively identifying opportunities to upsell and cross-sell different products and services.
- Providing personalized recommendations to customers, based on their preferences and needs.
- Collaborating with various teams such as revenue management, sales, and marketing for pricing and promotions.
- Understanding and meeting our customer service standards, including response time, resolution time, quality, and overall customer satisfaction.
- Maintaining accurate record keeping, ensuring all activity is documented.

**Skills Required**:

- Excellent written and verbal communication skills, with an emphasis on customer service.
- Strong analytical and problem-solving skills
- Ability to multitask and manage fluctuating workloads.
- Strong organizational skills and attention to detail
- Excellent team player with a positive work attitude
- Ability to work in a fast-paced, ever-changing environment
- Basic computer skills and MS Office proficiency (Word, PowerPoint, Excel)
- Knowledge of hotel reservation systems and procedures (Protel) is an added advantage.

**Qualifications**:

- Grade 12 or equivalent qualification.
- A degree or diploma in hospitality, tourism or related fields will be an added advantage.
- A minimum of 2 years of experience in a Central Reservations role or a similar role in the hospitality sector.
- PLEASE NOTE:_



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