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Game Lodge Group Reservationist, Jhb

3 months ago

Johannesburg, Gauteng, South Africa HotelJobs Full time

Experienced Reservationsist required for Private Game Lodge Group
Minimum 3 years' experience.
ResRequest (or similar reservations system) experience essential
Valid RSA ID and Drivers License (Own vehicle will be beneficial)

Responsibilities include but not limited to:
To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-forma's
etc. procedures
Handle the waitlists and complimentary reservations as per procedures
To ensure that provisional bookings are followed up
Check for double bookings
Maximise occupancy with liaison of the reservationists, Reservations Manager and the General
Manager
Maintain good relations with all other departments
Balance occupancies daily
Ensure that all filing is up to date
Maintain guest history as per procedure
Ensure credit policy is adhered to
Follow up on travel agent voucher correspondence and other documentation that might be
outstanding
Ensure the smooth running of the reservations department
Check arrivals
Check groups - check payment received
Daily reports to be completed and sent
Check up on no shows and cancellations
Reporting to directors
Impressive time management, organisational and communication skills
Friendly but professional work ethic.