Reservationist - Luxury Game Lodge, Head Office

4 months ago


Johannesburg, South Africa Hospitality Jobs Africa Full time

Are you a dynamic, skilled, and experienced Reservationist seeking a thrilling new challenge? Your quest for an exciting opportunity concludes here Our esteemed client extends a warm invitation to join their exceptional team for their luxurious 5-star safari camp head office, located in Springs, Johannesburg.

**Responsibilities include but not limited to**:

- To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-forma’s
- etc. procedure
- To deal with the waitlists and complimentary reservations as per procedure
- To ensure that provisional bookings are followed up
- Check for double bookings
- Maximise occupancy with liaison of the reservationists, Reservations Manager and the General
- Manager
- Maintain good relations with all other departments
- Balance occupancies daily
- Ensure that all filing is up to date
- Maintain guest history as per procedure
- Ensure credit policy is adhered to
- Follow up on travel agent voucher correspondence and other documentation that might be
- outstanding
- Ensure the smooth running of the reservations department
- Check arrivals
- Check groups - check payment received
- Daily reports to be completed and sent to accordingly
- Check up on no shows and cancellations
- Reporting to directors
- Sober Habits, NO DRUGS
- Impressive time management and organisational skills
- Dazzling telephone and communication skills
- Friendly but professional work ethic.

**Attributes**
- Mature and responsible
- Well-spoken, well-groomed and presentable
- Strong leadership capabilities
- Positive attitude and approach toward teamwork
- Hands-on approach to the guest experience
- Ability to take initiative and problem solve
- Excellent guest interaction skills
- Passionate and pro-active towards personal growth and training
- Sober Habits, NO DRUGS

**Qualifications & Requirements**:

- **ResRequest **or similar reservations system
- **Matric (must have passed grade 12)**
- **South African Citizenship**

**Experience**:

- **4 years’ proven experience as a Reservationist** or in a similar guest-facing role within the hospitality industry.
- **ResRequest **(or similar reservations system) experience essential
- Excellent verbal and written communication skills with a professional and courteous demeanour.
- Strong organizational abilities, with keen attention to detail and accuracy.
- Proficiency in reservation software and computer systems.
- Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
- A passion for providing outstanding customer service and ensuring guest satisfaction.
- Ability to work collaboratively with a diverse team of professionals.
- Familiarity with sustainable tourism practices is a plus.
- Multilingual capabilities, particularly in English, are preferred.

**Package**:

- Salary is negotiable depending on experience and references
- 15 days annual leave
- Provident Fund
- Working alternating weekends

Take this extraordinary opportunity to be part of a dedicated team that delivers exceptional guest experiences.

If you are ready to embark on this thrilling journey amidst the untamed wilderness, we encourage you to submit your **resume, along with a compelling cover letter showcasing your reservation expertise and passion for the hospitality industry.**

We look forward to welcoming you to our client’s team

**Salary**: R12,000.00 - R18,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Reservationist: 4 years (required)
- Hospitality Industry: 4 years (required)

License/Certification:

- South African Citizenship (required)



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