5 Star Retreat Company Reservationist 3282

2 weeks ago


Johannesburg, Gauteng, South Africa HotelJobs Full time
We are looking for an experienced Reservationist to join a Reservations team of a 5 Star Delux Retreat Company. You must have 5 Star experience within a Reservations department. You will report directly to the Reservations Manager.

  • Have an indepth knowledge of eRes our reservations system and ensure it is being structured and used optimally to maximise our sales data, as well as ensuring accuracy of input information.
  • Knowledge of room availability at all times, for future and present dates.
  • Updating information acting as a communications link between the guest and the Hotel.
  • Liaising all details of Reservations to Operations and the various departments involved.
  • Adhere to all financial policies and procedures.
  • Manage and maintain an efficient information processing system.
  • Manage an effective daily followup system.
  • Ensure holds and if necessary, released timeously.
  • Prearrival guest questionnaires for confirmed bookings (PAQ's) are followed up and details noted on the bookings accordingly.
  • Payments made on time and reflected in eRes.
-
Sales

  • Upselling to highest rates/room categories, when possible, when assisting with reservations.
  • Identifying new potential clients and forwarding these to the Sales & Marketing Manager for further research.
Please forward a full up to date CV

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