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Co-ordinator: Chauffeur Drive Services
3 weeks ago
Key deliverables and outputs
1. Strategic/Financial
- None
2. Operational
- Plan fleet and chauffeur allocations timeously on AS400 before dispatching (Chauffeur App/Other)
- Distribute allocations fairly between Chauffeurs to limit overtime hours worked
- Decrease distances between transfers (deadlegging) where possible
- Ensure correct fuel allocation and log all fuel card movements in the register
- Mitigate or escalate service failures timeously to management
- Inspect vehicles, complete daily vehicle checklist and escalate exceptions to management
- Log inquiries timeously on AS 400/Other applicable systems
- Track vehicle movements as required
- To create and confirm bookings on AS400/Other applicable systems
- Check the accuracy and validity of booking requests
- Identify VIP/leadership passengers
- Coordinate the VIP/group transfers
- Follow complete accident procedure with Chauffeur in the event of damage (i.e. accident forms, AODs)
- Conduct uniform checks on Chauffeurs and give feedback to management as necessary
- Ensure daily attendance registers are completed
3. Stakeholders (internal & external customers, suppliers, shareholders, communities)
- Resolve customer queries/complaints and escalate to management
4. Employees
- None
Internal and External Stakeholders
The role requires close engagement and collaboration with key internal and external stakeholders.
Internal Stakeholders
Chauffeurs, Luxury Collection supervisors, RAC and Luxury Collection RSAs, Luxury Collection Fleet Administrators, MICE team.
External Stakeholders
Customers, Procurement/Logistics/Customer Liaison Manager of onsite customers.
Academic Qualifications
Essential:
- Matric
- Public drivers permit
Advantageous:
- Post Matric Qualifications
Work Experience
Essential:
- Minimum of 5 years work experience (preferably customer facing roles)
Advantageous:
- Chauffeur experience
This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas.
**In ensuring a safe working environment for all, Avis will prioritise vaccinated employees in the recruitment process. Applications closing date 26/01/2023
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