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Resource Planning Manager

3 months ago

Durban, KwaZulu-Natal, South Africa SkillSet SA Full time
Overall responsibility for capacity plans, FTE plans, attrition analysis and recruitment numbers

  • Design, implement and distribute shift patterns and schedules for campaigns to fit client requirements and achieve staffing and productivity targets.
  • Attend daily/weekly calls to present and discuss current resourcing position with both clients and internal stakeholders
  • Providing required management information to allow business areas to manage holidays effectively
  • Forecasting processes and methodology to match the client business model
  • Liaising with operational and support teams to ensure effective account sizing
  • Accurately documenting issues and results producing daily, weekly and monthly commentary on the performance of accounts
  • Auditing current practice and bench marking against industry standards
  • Supporting and developing the skills of the Resource Planning Team
  • Provide resource sizing models to Kura's Bid Team to support RFP process
  • Support operations through quarterly and annualised budget process

Judgement and Decision Making:

  • Ability to make key decisions that impact resource
  • Ability to problem solve and come up with solutions
  • Ability to identify when and how to escalate
  • Understand when and who should be challenged when there are issues

Salary:
R35, R50,000.00 per month

Experience:

  • Planning or
Service Delivery: 3 years (required)

  • IEX TotalView: 2 years (required)
  • Avaya: 1 year (required)
  • Genesys: 1 year (required)