Quality and Insights Consultant
2 weeks ago
About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.
Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
Job Description:
The Quality and Insights Consultant will form part of the Quality and Insights business area. Responsible for understanding all quality requirements for the business and adherence to the ISO 9001:2015 standard. Observing, receiving, and otherwise obtaining information from all relevant sources to audit and analyse.
Supporting and maintaining the standards that provide guidance and tools for the business to ensure our products and services consistently meet our customer's requirements, and that quality is consistently improved.
KEY OUTCOMES
Conducting business audits within specified time frames
Compile quality and insight reporting and insights
Assess and Manage results ensuring that efficient corrective and preventative action plans are maintained
Attend relevant business meetings to support the business and identify opportunities to improve
Monitor quality standards and support the business
Support and monitor knowledge and development models
Drive and support continuous improvement
Qualifications:
SPECIAL REQUIREMENTS
- PERSON DETAILS: WORK EXPERIENCE
REQUIRED
1-3 years of Internal audit experience
PREFERRED
ISO knowledge and experience
Health industry
EDUCATION:
QUALIFICATIONS:
ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Matric
Relevant diploma or degree qualification
PREFERRED
ISO 9001:2015 Auditor Transition Training
Certified Quality Auditor
Quality Management Training
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Root cause analysis
Technical proficiency with an affinity to acquire new knowledge
Ability to analyse data and create and review processes
Excellent communication skills
A desire to help others achieve their best, detail orientated
PREFERRED
Lean six sigma
Sparx Enterprise Architect
Additional Information
PERSONAL ATTRIBUTES :
COMPETENCIES
- Accountability
- Communication
- Business writing skills
- Efficient and effective mindset
- Planning and organisation
- Resilient and adaptive
- Selfdevelopment
- Significance and values oriented
- Ethical
-
Senior Consultant, Insights
2 weeks ago
Johannesburg, Gauteng, South Africa Africa Practice Full timeSenior Consultant, InsightsContract: Full time; 2 years fixed term, renewableRemuneration: Competitive, based on experience and competenceLocation:Johannesburg, Lagos, Abuja, Dakar, LondonReports to:Associate DirectorAbout usAfrica Practice is a mission-led strategic consulting firm advising investors and development partners across the continent. Our...
-
Operations Executive
2 weeks ago
Johannesburg, Gauteng, South Africa IQbusiness Insights Full timeAre you a tech-savvy individual with a flair for scripting and a passion for operational excellence?Roles and responsibilities:Client and stakeholder support [provide support to internal stakeholders and clients in a demanding dynamic environment]Works closely with Account Directors, Research, Sample Operations and Analytics and Automation Teams to ensure...
-
Johannesburg, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001037Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Customer ServiceLocation:GautengContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Tracker requires the services of a Quality Assurance and Operational Insights Manager in the Customer Service (CX) Improvement Centre situated at the...
-
Consulting Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Elite Search and Selection Full timeGauteng, Johannesburg R R Annually Cost To Company (plus performance bonus) Multinational market research, advisory and events firm focused on the ICT sector is looking to hire a Senior Consulting Manager to join the team in Johannesburg South Africa.It is a remote working role with occasional meetings at the offices in Johannesburg North. Are you an...
-
Senior Insights Data Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa TransUnion Full timeTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The Senior Insights Data Analyst is responsible for providing operational support, analytical support, and process improvement for the Enterprise Feedback Management Platform and other market research capabilities to inform and shape business decisions, and guide our journey towards an enhanced...
-
Insight Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Heineken Full timeWe Go Places How about you?Job Grade: 20Location: Western Cape Stellenbobsch or GautengFunction: MarketingSub Function:Portfolio Strategy and CMIType of Contract: PermanentReference Number: 112760Closing Date:The CMI Specialist provides actionable consumer, shopper and market insights and analytics to the marketing department and other internal stakeholders...
-
Knowledge & Insights Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Ad Talent Africa Full timeWho are we:A key player in the food and beverage sector, providing affordable, top-quality products throughout AfricaWho are we looking for :A talented and experienced Knowledge & Insights Specialist to join our Digital team.What will you do: Some of the day-to-day tasks associated with this role include monitoring and analyzing industry trends, conducting...
-
Research Insights and Analytics Lead
2 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Full timeJob DescriptionTo provide value added business insights, recommendations and strategic input derived from in-depth data analysis, as well as conducting and analysing high quality, appropriate and cost-efficient marketing research. To develop, optimize and socialize a voice of the client strategy to drive awareness and a client-focus mindset throughout the...
-
Marketing Insights Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Boomtown Full timeWe are looking for a 'marketing insights analyst' to work closely with marketing and digital marketing teams to support and implement high quality, data-driven decisions.Use advanced analytical techniques to interpret key findings from consumer data and leverage the insights into research studies, strategies, tactics and initiatives that will drive business...
-
Research, Insights and Analytics Manager
2 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Full timeJob DescriptionTo support and contribute to the overall advancement of strategic Brand, Marketing and Client insights, by providing value added business insights, recommendations and strategic input derived from in-depth data analysis, as well as conducting and analysing high quality, appropriate and cost-efficient marketing research Data Analysis and...
-
Strategic Insights Manager
2 weeks ago
Johannesburg, Gauteng, South Africa JTI - Japan Tobacco International Full timeWe are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity...
-
Analyst, Quality Control
2 weeks ago
Johannesburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full timeBusiness Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To ensure the effective and efficient implementation of the quality control within the CRR Contact Centre by: Analysing and auditing calls made by Account Management Consultants. Address any inconsistencies relating to CRR contact centre processes and Procedures. ...
-
Analyst, Quality Control
2 weeks ago
Johannesburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full timeBusiness Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To ensure the effective and efficient implementation of the quality control within the CRR Contact Centre by:Analysing and auditing calls made by Account Management Consultants. Address any inconsistencies relating to CRR contact centre processes and Procedures....
-
Consumer Insights Research Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Latitude Resource Full timeAn African leader in the geo-spatial market research, data and advisory industries that specialises within the retail, property and investment sectors is seeking to employ an Associate or Consumer Insights Research Analyst with Feasibility Study Research and Data Analytics experience on a permanent basis.The Associate is required for their Consumer Insights...
-
Quality Assurance Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Afrihost Home Connect Full timeJob Overview: As a QA Consultant, you will play a crucial role in ensuring the quality and reliability of software products and systems. Your primary responsibility will be to assess, plan, and implement quality assurance processes to meet client requirements and industry standards. You will collaborate with development teams, project managers, and clients...
-
Consumer & Marketing Insights Business Partner:
2 weeks ago
Johannesburg, Gauteng, South Africa Indipath Recruitment Full timeDefine research objectives and decide research methodology, scope of analyses and required outputs from the research Manage the execution of research projects, ensuring that all Category research projects meet the standards of quality, timelines and cost effectiveness Proactively identify consumer, shopper or research needs that will contribute, to arising...
-
Senior Specialist: Data Insights
2 weeks ago
Johannesburg, Gauteng, South Africa Absa Bank Limited Full timeBring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary"SME...
-
Business Insights Strategy Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Sanlam Full timeWho are we?Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral...
-
Quality Assurance Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Santam Full timeAbout the CompanySantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is...
-
Johannesburg, Gauteng, South Africa Edge Executive Search Full timeConsumer & Marketing Insights (CMI) Business Partner Permanent JHB00323 FMCG, Retail & Warehouse Marketing Gauteng, JHB Northern Suburbs R R Annually Cost To Company (Medical Aid, Market related) Our client, a leading manufacturing and FMCG organisation is in search of a Consumer and Insights Marketing Executive with quantitative research...