Quality Assurance Consultant

2 weeks ago

Johannesburg, Gauteng, South Africa Santam Full time
About the Company
Santam is the market leader in the general insurance industry in Southern Africa.

We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

We're about people.

People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.


Job Description:

The Quality Assurance Consultant is responsible for Assessing and evaluating the interactions between customer service agents and Santam clients, provide coaching to consultants, escalate urgently to management issues that require urgent remedy and attention, assist the team to further the improvement of the QA processes and procedures, provide adequate support to the First line manager, Shared services MIS team in lieu of accurate reporting
Key Responsibilities

  • Adhere to daily assessment, coaching and calibration productivity targets
  • Maintain regular service error register and SOP adherence
  • Provide assessment feedback to customer service agents and FLMs
  • Improve the client service agents performance through effective coaching
  • Supporting business with the implementation of quality controls and measurements
  • Support team engagement and team work
  • Identify QA system and process improvement opportunities
  • Adhere to data management process needed by MIS for accurate reporting
Qualifications and Experience

  • Grade 12 Matric or Senior Certificate.
  • Degree or National Diploma (NQF 6) an advantage
  • Insurance related qualifications an advantage:
  • At least 2 years' experience in Short-term insurance
  • Commercial lines.
  • Quality assurance experience an advantage
  • FAIS compliant an advantage
  • RE5 Qualification an advantage
Competencies

  • Communication
  • Team work and support
  • Commercial thinking
  • Client focus
  • Decision making
  • Building relationships
  • Continuous learning
  • Problem solving
  • Emotional intelligence Skills
  • Computer literacy (MS Office),
  • Knowledge on Avaya
  • Policy Centre system and Mainframe.
- knowledge of Short-term Insurance

  • Knowledge of call centre function and operations (telephony, workforce management and metrics)
  • Good communication skills (verbal & written)
  • Detail orientation (attention to detail)
  • Interpersonal orientation
Build a successful career with us
We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Turnaround time
At Santam we are committed to transformation and embracing diversity.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.

In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

  • Quality Assurance Controller

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quality Analytics Full time

    Quality Assurance Controller (Pharmaceutical Experience) Home / Jobs / Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) – We are urgently recruiting for a Quality Assurance Controller (must have Pharmaceutical industry experience) to...

  • Quality Assurance Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Afrihost Home Connect Full time

    Job Overview: As a QA Consultant, you will play a crucial role in ensuring the quality and reliability of software products and systems. Your primary responsibility will be to assess, plan, and implement quality assurance processes to meet client requirements and industry standards. You will collaborate with development teams, project managers, and clients...

  • Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience?- Provide quality administration service in respect of Quality Assurance Contribute to implementation of quality assurance process within the call centre. Assess calls and achieve set assessment target. Keep...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Six Sense Consulting Full time

    Qualification: National Diploma in Auditing/ BTech Auditing /Bcom Audit/Accounting/Risk/FinanceExperience: Two (2) years experience as an Internal Auditor in a shortterm/ nonlife insurance company OR Two (2) years experience doing Quality Assurance in a shortterm/ nonlife Insurance company.Quality Assurance Reviews and Projects Validate, test the accuracy...

  • Consultant, Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To provide a quality assurance function for CHNW SA and its value chain to monitor and evaluate the quality of customer interactions in alignment with the Complaints Management standards and framework.Qualifications Minimum QualificationsType of Qualification:First...

  • Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa One Source Direct Full time

    Quality Assurance Agent NeededOur company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre.Main purpose of the job:We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

  • Quality Assurance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa PC Staffing Solutions Full time

    PURPOSE OF THE JOB:Performs complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoring projects and general quality assurance support to key stakeholders. Works involves leading and conducting financial, risk, product/specialised and compliance proactive and follow-up projects. Provides consultation to the organisation's...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Affirmative Portfolios Full time

    Insurance ~ Risk Management ~ Quality ManagementJHB Central***: Quality Assurance TechnicianPermanent - Illovo - Salary Market RelatedPurposeThe purpose of the role is to conduct quality assurance assignment to monitor compliance with the companies agent outsourcing agreement, internal policies, procedure and applicable regulations or laws. Establish...

  • Academic Quality Assurance Officer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Educor Full time

    Academic Quality Assurance Officer (JB4108): Randburg, Johannesburg, Gauteng - EducationAcademic Quality Assurance Officer (JB4108)RandburgMarket RelatedThe Quality Assurance Officer is entrusted with championing the highest standards of educational excellence, aligning with national quality assurance frameworks. This role is integral to the development,...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa LENOHLAHLA CONSULTING Full time

    Job TitleQuality Assurance TechnicianJob TypePermanentDivisionControl FunctionsDepartmentQuality AssuranceEE Occupational LevelsLevel 4 & 5: Skilled, Technical and Academically QualifiedLocation - Town / CityJohannesburgLocation - ProvinceGautengLocation - CountrySouth AfricaJob Advert SummaryPurpose of the jobThe purpose of the role is to conduct quality...

  • Quality Assurance Officer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Duties & ResponsibilitiesContinued maintenance of the QMS as required by ISO 9001.Internal and External Audits.Ensure all quality standards, policies, procedures, work instructions and forms are compliant and up to date.Maintain quality records.Reports on QMS performance and managaement reviews.Yearly inducttion with all relevant staff.Quality...

  • Quality Assurance Motor Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Insurance Full time

    Quality Assurance Motor Support (JG9) X2Johannesburg, Gauteng, South AfricaQuality Assurance Motor Support (JG9)X22 positions are available in Santam Motor Support:Quality Assurance (JHB, Hill On Empire) for a position as a Quality Assurance ConsultantDivision:Motor Support: Quality Assurance. Reports to:First Line Manager: Quality Assurance.Job grade:...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa F & G Sourcing Specialist Full time

    F and G Sourcing Specialist is assisting a reputable Security Services client that is seeking a skilled Quality Assurance Manager to join their company that is based in Johannesburg.The QA Manager will be responsible for executing the strategic direction during the development, deployment, maintenance, and monitoring of Quality Assurance; technologies,...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Rpo Recruitment - Executive Search & Rpo Recruiting Agency. Full time

    RPO Recruitment is partnering with a leading FMCG company to fill the position of Quality Assurance Manager. This is an exciting opportunity to join a well-established company that is known for their commitment to producing high-quality products. As the Quality Assurance Manager, you will be responsible for establishing and maintaining quality control...

  • Quality Assurance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Six Sense Full time

    Gauteng, Johannesburg Annually Cost To Company (Market related)A well-established short term insurer is seeking to appoint a Quality Assurance SpecialistPerforms complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoringprojects and general quality assurance support to key stakeholders.QUALIFICATIONS & EXPERIENCE: Bachelor's...

  • Quality Assurance Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quantanite Full time

    About Quantanite: Quantanite is a global leader in the business process outsourcing (BPO) and customer experience (CX) sectors. With a dedicated team spread across four continents, we are committed to delivering innovative solutions and exceptional service to our clients. We are currently seeking a dedicated Quality Assurance Specialist to join our vibrant...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa RPO Recruitment Full time

    RPO Recruitment is partnering with a leading FMCG company to fill the position of Quality Assurance Manager. This is an exciting opportunity to join a well-established company that is known for their commitment to producing high-quality products. As the Quality Assurance Manager, you will be responsible for establishing and maintaining quality control...

  • Quality Assurance Tester

    2 weeks ago

    Johannesburg, Gauteng, South Africa Edge Executive Search Full time

    Quality Assurance Tester Contractor JHB00326 Information Technology Gauteng, JHB Central Hourly Basic Plus Commission (Market related, Negotiable) QA Test to join the team and assist with projects. We have an opportunity for a Quality Assurance Tester with one of our banking clients on a contract basis.Requirements: Must have +4 years experience as a...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Lakwema Consulting Full time

    Purpose:They will be the technical expert and lead for activities related to strengthening Quality Assurance (QA) and Quality Improvement (QI) support services rendered by Our company.Key Accountabilities (included but not limited to):Set and guide standards which will form the foundation of quality assurance and quality improvement across all our company...

  • National Manager: Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tipp Focus Full time

    Main Purpose of the JobManage the national quality assurance within the company to ensure the provision of a high-quality laboratory service for the clients in line with business needs.Key Job ResponsibilitiesManage the National Accreditation, QA schemes of company to assist laboratories to attain optimal performance.Advise on company subscriptions to other...