Quality Assurance Consultant

2 weeks ago

Johannesburg, Gauteng, South Africa Afrihost Home Connect Full time

Job Overview:

As a QA Consultant, you will play a crucial role in ensuring the quality and reliability of software products and systems.

Your primary responsibility will be to assess, plan, and implement quality assurance processes to meet client requirements and industry standards.

You will collaborate with development teams, project managers, and clients to identify and address quality issues throughout the software development life cycle.


Key Responsibilities:

-
Quality Assurance Strategy:

  • Develop and implement effective QA strategies based on project requirements.
  • Collaborate with project stakeholders to define quality goals and metrics.
-
Defect Management:

  • Identify, document, and track software defects.
  • Work closely with development teams to prioritize and facilitate the resolution of defects.
-
Process Improvement:

  • Evaluate existing QA processes and recommend improvements.
  • Implement best practices for testing and quality assurance.
-
Documentation:

  • Maintain comprehensive documentation of test plans, test cases, and test results.
  • Prepare and deliver detailed QA reports to project stakeholders.

Additional Responsibilities:

Social Media Escalations:

  • Monitor and review all social media reviews related to the products or services.
  • Provide detailed reports to management, summarizing key findings and recommendations for improvement.

Hello Peter Reviews:

  • Respond promptly to Hello Peter reviews, addressing customer feedback and concerns.
  • Ensure that responses are timely, professional, and aligned with the company's customer service standards.

QA Scorecards:

  • Evaluate a minimum of 10 QA scorecards per day, ensuring accuracy and consistency.
  • Provide constructive feedback to agents to enhance their performance.

Diligence and Zero Errors:

  • Demonstrate diligence in QA processes, striving for zero errors in assessments.
  • Proactively address any concerns or complaints raised by team members regarding QA quality.

Process Improvement:

  • Identify and address process breakdowns in QA procedures.
  • Collaborate with relevant teams to implement improvements and prevent recurring issues.

Training and Manuals:

  • Assist in training sessions for agents, focusing on quality assurance standards.
  • Contribute to updating and maintaining training manuals to ensure alignment with current processes.

Communication and Writing Skills:

  • Exhibit excellent communication and writing skills to convey feedback effectively.
  • Bilingual proficiency is advantageous for engaging with a diverse customer base.

Liaison with Management:

  • Collaborate with management to communicate process changes effectively.
  • Provide regular updates on agents' progress and performance.

In-Depth Reports for Calls:

  • Generate comprehensive reports for highfrequency inbound calls and extendedduration calls.
  • Analyze call data to identify trends, challenges, and areas for improvement.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a QA professional, particularly in handling social media escalations.
  • Strong multitasking abilities and the capacity to meet the demands of diverse responsibilities.
  • Experience in liaising with management and implementing process improvements.
  • Bilingual proficiency is advantageous for effective communication in a multicultural environment.

Work Environment:

The QA Consultant will be required to adapt to a dynamic work environment, collaborating with various teams to ensure comprehensive quality assurance across different channels.

Flexibility and adaptability are key to success in this role.

Salary R

  • Quality Assurance Controller

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quality Analytics Full time

    Quality Assurance Controller (Pharmaceutical Experience) Home / Jobs / Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) – We are urgently recruiting for a Quality Assurance Controller (must have Pharmaceutical industry experience) to...

  • Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience?- Provide quality administration service in respect of Quality Assurance Contribute to implementation of quality assurance process within the call centre. Assess calls and achieve set assessment target. Keep...

  • Quality Assurance Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    About the CompanySantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Six Sense Consulting Full time

    Qualification: National Diploma in Auditing/ BTech Auditing /Bcom Audit/Accounting/Risk/FinanceExperience: Two (2) years experience as an Internal Auditor in a shortterm/ nonlife insurance company OR Two (2) years experience doing Quality Assurance in a shortterm/ nonlife Insurance company.Quality Assurance Reviews and Projects Validate, test the accuracy...

  • Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa One Source Direct Full time

    Quality Assurance Agent NeededOur company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre.Main purpose of the job:We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

  • Consultant, Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To provide a quality assurance function for CHNW SA and its value chain to monitor and evaluate the quality of customer interactions in alignment with the Complaints Management standards and framework.Qualifications Minimum QualificationsType of Qualification:First...

  • Quality Assurance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa PC Staffing Solutions Full time

    PURPOSE OF THE JOB:Performs complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoring projects and general quality assurance support to key stakeholders. Works involves leading and conducting financial, risk, product/specialised and compliance proactive and follow-up projects. Provides consultation to the organisation's...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Affirmative Portfolios Full time

    Insurance ~ Risk Management ~ Quality ManagementJHB Central***: Quality Assurance TechnicianPermanent - Illovo - Salary Market RelatedPurposeThe purpose of the role is to conduct quality assurance assignment to monitor compliance with the companies agent outsourcing agreement, internal policies, procedure and applicable regulations or laws. Establish...

  • Academic Quality Assurance Officer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Educor Full time

    Academic Quality Assurance Officer (JB4108): Randburg, Johannesburg, Gauteng - EducationAcademic Quality Assurance Officer (JB4108)RandburgMarket RelatedThe Quality Assurance Officer is entrusted with championing the highest standards of educational excellence, aligning with national quality assurance frameworks. This role is integral to the development,...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa LENOHLAHLA CONSULTING Full time

    Job TitleQuality Assurance TechnicianJob TypePermanentDivisionControl FunctionsDepartmentQuality AssuranceEE Occupational LevelsLevel 4 & 5: Skilled, Technical and Academically QualifiedLocation - Town / CityJohannesburgLocation - ProvinceGautengLocation - CountrySouth AfricaJob Advert SummaryPurpose of the jobThe purpose of the role is to conduct quality...

  • Quality Assurance Motor Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Insurance Full time

    Quality Assurance Motor Support (JG9) X2Johannesburg, Gauteng, South AfricaQuality Assurance Motor Support (JG9)X22 positions are available in Santam Motor Support:Quality Assurance (JHB, Hill On Empire) for a position as a Quality Assurance ConsultantDivision:Motor Support: Quality Assurance. Reports to:First Line Manager: Quality Assurance.Job grade:...

  • Quality Assurance Officer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Duties & ResponsibilitiesContinued maintenance of the QMS as required by ISO 9001.Internal and External Audits.Ensure all quality standards, policies, procedures, work instructions and forms are compliant and up to date.Maintain quality records.Reports on QMS performance and managaement reviews.Yearly inducttion with all relevant staff.Quality...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa F & G Sourcing Specialist Full time

    F and G Sourcing Specialist is assisting a reputable Security Services client that is seeking a skilled Quality Assurance Manager to join their company that is based in Johannesburg.The QA Manager will be responsible for executing the strategic direction during the development, deployment, maintenance, and monitoring of Quality Assurance; technologies,...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Rpo Recruitment - Executive Search & Rpo Recruiting Agency. Full time

    RPO Recruitment is partnering with a leading FMCG company to fill the position of Quality Assurance Manager. This is an exciting opportunity to join a well-established company that is known for their commitment to producing high-quality products. As the Quality Assurance Manager, you will be responsible for establishing and maintaining quality control...

  • Quality Assurance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Six Sense Full time

    Gauteng, Johannesburg Annually Cost To Company (Market related)A well-established short term insurer is seeking to appoint a Quality Assurance SpecialistPerforms complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoringprojects and general quality assurance support to key stakeholders.QUALIFICATIONS & EXPERIENCE: Bachelor's...

  • Quality Assurance Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quantanite Full time

    About Quantanite: Quantanite is a global leader in the business process outsourcing (BPO) and customer experience (CX) sectors. With a dedicated team spread across four continents, we are committed to delivering innovative solutions and exceptional service to our clients. We are currently seeking a dedicated Quality Assurance Specialist to join our vibrant...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa RPO Recruitment Full time

    RPO Recruitment is partnering with a leading FMCG company to fill the position of Quality Assurance Manager. This is an exciting opportunity to join a well-established company that is known for their commitment to producing high-quality products. As the Quality Assurance Manager, you will be responsible for establishing and maintaining quality control...

  • Quality Assurance Tester

    2 weeks ago

    Johannesburg, Gauteng, South Africa Edge Executive Search Full time

    Quality Assurance Tester Contractor JHB00326 Information Technology Gauteng, JHB Central Hourly Basic Plus Commission (Market related, Negotiable) QA Test to join the team and assist with projects. We have an opportunity for a Quality Assurance Tester with one of our banking clients on a contract basis.Requirements: Must have +4 years experience as a...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Lakwema Consulting Full time

    Purpose:They will be the technical expert and lead for activities related to strengthening Quality Assurance (QA) and Quality Improvement (QI) support services rendered by Our company.Key Accountabilities (included but not limited to):Set and guide standards which will form the foundation of quality assurance and quality improvement across all our company...

  • National Manager: Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tipp Focus Full time

    Main Purpose of the JobManage the national quality assurance within the company to ensure the provision of a high-quality laboratory service for the clients in line with business needs.Key Job ResponsibilitiesManage the National Accreditation, QA schemes of company to assist laboratories to attain optimal performance.Advise on company subscriptions to other...