Acquisitions Manager

2 weeks ago


Pretoria, Gauteng, South Africa Tracker South Africa Full time

Tracker vehicle tracking company, requires the services of a Manager in the Acquisitions Contact Centre situated at the Head Office based in Johannesburg.

The Manager of Acquisitions is responsible for managing a team of approximately 100 agents , driving revenue growth, using upselling and cross-selling opportunities whilst ensuring the acquisitions of new customers and conversion of existing customers.

The incumbent will need to manage a lead to fitment funnel and drive conversions to consistently achieve and exceed targets.

Execution through a team of supervisors forms part of the key performance areas whilst ensuring that the Contact Centre is operationally efficient.



  • Monitoring and Management of Acquisitions Inbound & Outbound teams to maximize campaign performance and sales performance ensuring that daily sales targets and key metrics are met or exceeded .
  • Drive the achievement of sales targets by conducting regular team stand-ups, coaching, drive motivational activities for the team.
  • Effectively build, maintain and manage relationships with internal and external stakeholders to drive mutually beneficial relationships
  • Capitalising all communications channels i.e. phone, email, etc. to increase sales & conversion rates.
  • Drive cross-selling, Upselling, Referral targets and recognise achievements
  • Measure and motivate team success via Supervisor channel
  • Source avenues to enhance customer contractability & lead cancellations on maximum dials.
  • Drive the achievement of sales targets (Tracker core products and VAPs) by creating the necessary motivational incentives for the team.
  • Post campaign analysis and reporting including lessons learnt to drive continuous improvement.
  • Design and introduce a customer centric & sales philosophy
  • Ensure the right staff complement to ensure performance and delivery against targets.
  • Responsible for the management of staff performance in line with departmental objectives and company performance standards.
  • Managing quality of data capturing and ISO quality requirements
  • Develop and motivate staff to levels of maximum potential through training needs identified.
  • Create and reinforce a high-performance culture.
  • Administrative duties related to reporting and staff performance
  • Live and uphold the Tracker values of Care, Accountability, Respect and Excellence

Essential:

Matric with a relevant tertiary qualification & NQ5 level 5 qualification in the fields of Sales and Marketing or Contact Centre management.


Compulsory:
RE5

Desirable:
FAIS; RE1

  • Computer literate/Product knowledge/Systems

Essential:
At least 5 years' experience in the management of a large Contact Centre Sales team

Essential: 3 Years experience in campaign management in an Inbound and Outbound Sales Contact Centre

  • Sales orientated
  • Target Driven
  • Sound communication skills at all levels
  • Collaborative and consultative style
  • Planning, organising and control
  • Decision making
  • Assertiveness and decisiveness
  • Innovative
  • Negotiation skills
  • Facilitation and presentation skills
  • Strong leadership attributes to motivate and achieve success through people
  • Ability to lead a team successfully and to formulate tactical plans for strategy execution
  • Ability to work under pressure
  • Strong business acumen
  • High degree of emotional intelligence
  • Change management skills

Do you require assistance with the registration or application process ?Click the button below to visit our FAQ/Support page and ask for help.

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