![iContact BPO](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
1 week ago
About Us
iContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.
We build our solutions around our client's bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.
We are looking for a customer service associate (Chat), for a service provider chat campaign that will be assisting customers throughout Latin America through chat.
Experience and skills required:
- Atleast 1 year experience in a similar role
- Excellent verbal, written and interpersonal communication skills
- Outstanding customer service skills and dedication to providing exceptional customer care
- Must be selfmotivator and selfstarter
- Focus on quality and customer service
- Exceptional listening and analytical skills
- Solid time management skills
- Creative ability & writing proficiency
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- Ability to function in a night shift environment
- Keep response times low where possible
- Build relationships with the customer
- Exceptional reading comprehension
- Excellent grammar, spelling, and punctuation
Responsibilities:
- Handling customer queries on Web Chat, Emails and Social Media.
- Educate current and potential customers with product and service information.
- Maintain accurate customer records.
- Identify and escalate priority issues to the Team Leader and Ops Team.
- Actively participate in team meetings.
Salary:
R7800
Night shift allowance: 400
If you have your own transport the company will provide 800 for travel allowance if not, the company will utilize the 800 to provide you with transport
Office location:
Paarden Island Cape town
Next Steps:
Job Type:
Permanent
Application Question(s):
- Do you have Customer service experience?
- Do you have bpo experience?
Education:
- High School (matric) (preferred)
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