Customer Service Specialist

1 week ago


Cape Town, Western Cape, South Africa iContact BPO Full time

About Us


iContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.


We build our solutions around our client's bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements.


We are looking for a customer service associate (Chat), for a service provider chat campaign that will be assisting customers throughout Latin America through chat.


Experience and skills required:

  • Atleast 1 year experience in a similar role
  • Excellent verbal, written and interpersonal communication skills
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Must be selfmotivator and selfstarter
  • Focus on quality and customer service
  • Exceptional listening and analytical skills
  • Solid time management skills
  • Creative ability & writing proficiency
  • Ability to multitask and successfully operate in a fast paced, team environment
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Ability to function in a night shift environment
  • Keep response times low where possible
  • Build relationships with the customer
  • Exceptional reading comprehension
  • Excellent grammar, spelling, and punctuation

Responsibilities:

  • Handling customer queries on Web Chat, Emails and Social Media.
  • Educate current and potential customers with product and service information.
  • Maintain accurate customer records.
  • Identify and escalate priority issues to the Team Leader and Ops Team.
  • Actively participate in team meetings.
Working hours: 14:00 - 23:00

Salary:
R7800

Night shift allowance: 400

If you have your own transport the company will provide 800 for travel allowance if not, the company will utilize the 800 to provide you with transport

Office location:
Paarden Island Cape town

Next Steps:

Job Type:
Permanent

Application Question(s):

  • Do you have Customer service experience?
  • Do you have bpo experience?

Education:

  • High School (matric) (preferred)


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