Trainer - BPO/Call Center

2 weeks ago

Cape Town, Western Cape, South Africa Telebest Full time

Responsibilities:

  • Plan, facilitate, and deliver ongoing process training in an international BPO environment.
  • Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service.
  • Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global brands.
  • Measure the effectiveness of training programs and provide guidance and support to associates and supervisors for performance improvement.
  • Collaborate with the Operations team to provide regular reports on training progress and identify opportunities for process or training improvements.
  • Review training content regularly to incorporate updates and changes.
  • Participate in internal and external calibrations to maintain consistency in training delivery.
  • Conduct refresher training based on Training Needs Identification (TNI).
  • Manage knowledge checks for new hires and production staff.

Requirements:

  • Fluent in English with strong written and verbal communication skills.
  • Exceptional customer and client handling skills.
  • Experience in process, soft skills, and up-skilling training.
  • Minimum of 2-3 years of hands-on training delivery experience, preferably in a BPO environment.

  • BPO Sales Trainer

    2 weeks ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Sales Trainer (Outbound Telesales)CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities.We're looking for a vibrant Sales Trainer to join our...

  • Outbound Retriever Call Center Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa iContact BPO Full time

    Job specificationiContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.We build our solutions around our client's bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.As a...

  • Bpo Trainer

    2 weeks ago

    Cape Town, Western Cape, South Africa Tzurtech Full time

    We are looking for a Trainer who comes from a strong BPO background, who wants to be part of a well establish BPO.Key responsibilities: Previous Training experience of atleast 3 years(ideally we are looking for 5 years) Work alongside key stakeholders to establish training needs Track, and record time and attendance Support new hires from a mentoring...

  • Recruitment for Call Center Agents May 2023

    2 weeks ago

    Cape Town, Western Cape, South Africa Linda Recruit for Call Center Full time

    Great opportunity to grow your career.We are an outbound call center looking for individuals to join the call center environment.We do sales over the phones.Requirements: Must be outspoken and computer literate. Must speak fluent English /Afrikaans or any African LangOn offer: Basic and Commission IncentivesFull Training will be provided.Straight shifts from...

  • BPO Trainer

    2 weeks ago

    Cape Town, Western Cape, South Africa CallForce Full time

    At TTEC, we're all about the Human Experience. Elevated. As a Trainer in Cape Town, South Africa you'll be a part of planning, facilitating and managing the new hire training process for associates in training at TTEC, to include both client and TTEC required training courses while you also #ExperienceTTEC, an award-winning employment experience and company...

  • Call Center Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Lexdan Select Full time

    Lexdan Select is assisting a Financial Wellness company with their search for a Call Center Manager, based in Cape Town.Functions: Lead a team of Sales Agents and Team Leaders, providing guidance, support, and handson coaching Develop a proper workforce plan where resources are allocated effectively to skills pools Develop and implement sales strategies...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Dash BPO Full time

    Calling all team leaders & SME'S/2ICS or performance coaches with 12 months international BPO experience to check the below vacancy out.We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will manage employees and assist in the...

  • Recruitment for Call Center Agents March 2023

    2 weeks ago

    Cape Town, Western Cape, South Africa Linda Recruit for Call Center Full time

    We are looking for outspoken ,goal getter ,Money driven individuals top join our dynamic team.We are an outbound call centerWe do sales telepathically.Requirements: Matric Must be outspoken and computer literate. Must speak fluent English /Afrikaans or any African LangOn offer: Basic and Commission IncentivesFull Training will be provided.Please send a...

  • Sales Agents Required for Call Center 2023

    2 weeks ago

    Cape Town, Western Cape, South Africa Linda Recruit for Call Center Full time

    We outbound call centers in the Western Cape. We are an authorized dealer of Vodacom as well as Cell C. We don't only offer you success, but growth possibilities as well. If you are confident, savvy, money hungry, self-motivated, and a team player then this is the place for youIf you think you obtain the characteristics mentions then, APPLY NOWWhat we offer:...

  • Call Centre Trainer

    2 weeks ago

    Cape Town, Western Cape, South Africa Clear Review Consultants Full time

    We looking to hire full time dynamic individuals to join our Debt Mediation Consultancy as a trainer.Role Responsibilities:Recruit and train new hires on products, and process.Complete daily tracking, including end of day course evaluation and trainee assessmentsAttends regular training/operations and quality meetingsQualificationsRequired Skill...

  • Inbound Call Center Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center ManagerJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Inbound Call Center Director

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center DirectorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Trainer - Bpo Call Centre

    2 weeks ago

    Cape Town, Western Cape, South Africa O'Dwyer Personnel Full time

    RESPONSIBILITIES: Conducts new hire, program revision and remedial training following instructional guides Evaluates trainee performance Provides written evaluations of employee performance to management as required Maintains positive, consistent communication with departments and corporate staff Reports on progress of assigned projects to Training Manager...

  • Inbound Call Center Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center SupervisorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Inbound Call Center Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center SupervisorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Trainer

    2 weeks ago

    Cape Town, Western Cape, South Africa Infinite Debt Solutions Full time

    hiDebt review trainer needed for call center to start immediately, to train new staff, based in cape town CBD,Salary: From R8,000.00 per monthAbility to commute/relocate: Cape Town,Western Cape: Reliably commute or planning to relocate before starting work (required)

  • Icontact Bpo

    2 weeks ago

    Cape Town, Western Cape, South Africa iContact BPO Full time

    Are you ready to embark on an exciting career in the outsourcing industry? iContact BPO is currently seeking dynamic and enthusiastic individuals to join our Outbound Retrieval Campaign, a USA-based initiative. As a outbound Representative, you will play a crucial role in ensuring smooth communication and data retrieval from medical facilities.Key...

  • Inbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...

  • Inbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...

  • Inbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...