Outbound Retriever Call Center Consultant

2 weeks ago

Cape Town, Western Cape, South Africa iContact BPO Full time

Job specification


iContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.


We build our solutions around our client's bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.

As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements.

We are looking for retrievers to join our organization in the BPO sector.

The role of a medical record retriever is to contact medical facilities in North America and obtain medical records for insurance purposes.


Key Performances Areas:

  • To support the campaign's goals and objectives by retrieving medical records from medical facilities.
  • Ensuring that individual targets are achieved/exceeded while also contributing to overall team performance consistently, professionally, and ethically.
  • Using the company's inhouse technology platforms and systems to support the campaign's goals and objectives by initiating and closing the sales process referred to from the leads provided.
  • Ensuring duties are performed within the parameters set out within the SLA while adhering to the rules, regulations and policies as set out by the business (may be amended from time to time
  • Managing large amounts of outbound calls in a timely manner
  • Capturing large amount of data in a timely manner

Minimum Requirements:

  • Grade 12 Certificate or equivalent
  • Minimum of call center or retail experience
  • No criminal record
  • Above average computer skills
  • Ability to Multi
- task

  • Ability to function in a night shift environment
  • Great command in the English language

Salary:
R5000.00

Night shift allowance:
R400.00

If you have your own transport the company will provide R800.00 for travel allowance if not, the company will utilize the 800 to provide you with transport

Working hours: 15:00 - 00:00 or 16:00 - 01:00

Next step:

Salary:
From R5,000.00 per month

Ability to commute/relocate:

  • Cape Town, Western Cape 8001: Reliably commute or planning to relocate before starting work (preferred)

Education:

  • High School (matric) (required)

Experience:

- call center or retail: 1 year (required)

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