Operations Head

2 weeks ago

Cape Town, Western Cape, South Africa CallForce BPO Specialist Full time
This is your chance to join CallForce, a fast-growing entrepreneurial BPO business that is flexible and agile.

Carve out your place on our successful journey and secure your exceptional career growth protectory for the coming years by bringing your excellent BPO sales and management experience to complement our team.


Our Cape Town operation has this exciting opportunity for you to head up multiple USA outbound sales campaigns in our rapidly growing BPO operation to deliver exceptional results, in exchange for a highly lucrative remuneration package.


Work with our collaborative and dynamic BPO management team to deliver and grow our brand and operation by providing differentiation in a highly competitive sector.

Our objective is to create thousands of new jobs in SA servicing the USA Market. We are really looking for the right person to join us on this journey. We aim to achieve our goal to while having fun, securing growth for our team and stretching ourselves to step up to the next level

What you will be responsible for delivering:

  • Manage a team across multiple outbound sales campaigns of between 200 to 500 agents to significantly supersede targets and outperform competitors
  • Develop and implement strategic and tactical operational plans to deliver exceptional results on a campaignbycampaign basis.
  • Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagement with the key stakeholders, globally and locally.
  • Work with analytics team to determine operational trends and provide solutions to increase sales, service, and quality levels to achieve and exceed targets.
  • Implement and manage dynamic performance enhancement programs to ensure optimal delivery of results as well as agent retention and career development.
  • Manage operating budgets to ensure cost efficiencies while balancing the need for investment to optimize operational performance.
  • Ensure robust forecasting of resource requirements and collaborate with recruitment, training, QA, IT, WFM etc., to meet exacting standards and growth.
  • Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.
  • Oversee quality control and other compliance applicable to the global client and local legislation.

The experience and skill you will bring:

  • 5 + years of experience managing outbound sales contact centres with global USA clients
  • Track record of superseding performance metrics
  • Innovative and dynamic approach to optimising performance
  • Experience in managing USA operations through the night and comfort with working USA daytime hours
  • Relevant tertiary education a further benefit

What's in it for you:

-
Salary:

We are looking for the best skills available in the market and are therefore open to consider paying remuneration that is aligned with your experience.

-
Growth: Deliver the results and become a key player within our BPO business.
-
Dynamic Team: Work with a passionate and committed team, collaborating to achieve exceptional growth.
-
Enjoy the journey:We aim to have fun while we are tackling the challenges every day, optimizing performance and continually building a stronger and better business.


If this sounds like a position that you would like to seriously consider, then send your CV to Leo our head of internal recruitment today.


Alternatively if you are not looking to move right now, then please share with other highly successful people like yourself in our sector who might be looking for this exciting opportunity.


Salary:
R1.00 - R2.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

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