Customer Service Supervisor

2 weeks ago

Johannesburg, Gauteng, South Africa Haleon Full time

Job Description:

Site Name:
South Africa - Gauteng - Johannesburg

Posted Date:
Jun

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people.

By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science.

What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.

In this role you will

  • Daily oversight, monitoring, management, and any other task associated with the Dispute Management Process to support the business objective of processing claims correctly the first time, in as short a time as possible.
  • Business reporting & communication (daily, weekly, or monthly).
  • Managing Business Compliance and Audit Requirements of whatever nature.
  • Build and manage a participative team environment through training, coaching, development, and performance management.
  • Drives continuous improvement within the Dispute Management Function, whether system, process, tools etc. to meet evolving business and customer needs.
  • Develop and implement proactive problemsolving techniques within the team to ensure speedy reactions to situations, as they arise, with the least cost/time impact to the business.
  • Develop, implement, monitor, and report on KPI's conducive to the achievement of overall business objectives.
  • Providing support to other Customer Service Team roles as required as and when required (i.e., acting as relief when other team members are off work).
  • Any other task as defined by the Line Manager.

Basic Qualifications/Skills:

  • Tertiary or Customer Service/Logistics /Data Analytics/Supply Chain Qualification (NQF level 6 minimum).
  • Excellent understanding of the business environment and ability to solve problems and Supply Chain issues with Sales team, customers and LSP Teams.
  • At least 5 years' experience in Supply Chain, Customer Service, Call Centre, or Customer Logistics Management role.
  • At least 5 years' experience in Customer Service, Finance and/or Supply Chain operations in an FMCG environment.
  • Strong leadership and management skills.
  • Proactive selfstarter with mínimal supervision.
  • Ability to manage multiple business priorities simultaneously.
  • Excellent communication and interpersonal skills.
  • Excellent analytical and problemsolving skills.
  • SAP Order To Cash Workstream.
  • PC Literacy, Microsoft Office Skills.
  • Conflict management and negotiation skills.

Preferred Qualifications/Skills:

  • Tertiary or Customer Service/Logistics/Supply Chain Qualification (NQF level 6 minimum) would be an advantage.

Diversity, Equity
and Inclusion


At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

GSK Consumer Healthcare South Africa (Pty) Ltd,**
Member of the Haleon Group


At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Haleon is an Equal Opportunity Employer.

All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incu

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