Operations Supervisor
2 weeks ago
Calling all team leaders & SME'S/2ICS or performance coaches with 12 months international BPO experience to check the below vacancy out.
Job Description We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients.
The call center supervisor will manage employees and assist in the training process, ensuring that every agent is well prepared for their calls.
They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration.
You should be analytical, supportive, and prepared to act a resource to agents.To succeed as a call center supervisor, you should be focused on helping your team build necessary skills and knowledge so they can better support customers.
You should be supportive, communicative, and attentive.Call Center Supervisor Responsibilities:
Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Call Center Supervisor Requirements:
High School Diploma or equivalent, but more education, especially in management, is preferred.
Call center supervisory experience is required.12 Month SME/2IC or performance coach experience with an international BPOProficiency with technology, especially computers, software applications, and phone systems.
Advanced English.Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Ability to coach, train, and motivate employees and evaluate their performance.
Excellent problem solving, leadership, and customer service skills.
Analytical, efficient, and thorough.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
-
Operations Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Logistics and Operations Management Full timeWe require an Operations Manager and Project Supervisor familiar with the general operations and management of a business. You will work with the senior management to assist with the coordination of company projects and manage staff. We will consider experience in various industries. If you have an excellent personality, you pay attention to detail and a...
-
Operations Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Ciazcon Consulting Full timeOPERATIONS SUPERVISOR: Ciazcon Consulting Published June 17, 2024 Location Johannesburg, South Africa Category Administration / Front Desk / PA / Secretary Job Type FulltimeDescription:Currently we are searching for an Operations Supervisor for Johannesburg, South Africa.Responsibilities of this Post: Manage all day to day activities (administrative and...
-
Trackless Supervisor Operations
2 weeks ago
Johannesburg, Gauteng, South Africa Hire Resolve Full timeHire Resolve's client, a leading mining company in Gauteng is looking for a skilled and experienced Trackless Supervisor Operations. As a Trackless Supervisor Operations, you will be responsible for overseeing the efficient and safe operation of trackless equipment in the mining operations.ResponsibilitiesSupervise the operation of trackless equipment,...
-
Operational Intelligence Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Smollan Full timeWe're on the lookout for an Operational Intelligence Supervisor to be based in GautengAs an OI Supervisor, you will be responsible for:Analysis and Reporting Maintenance and Supervision of Adherence to Internal Processes and Procedures Operational Supervision and Team Management Administration Operational Excellence and Customer Satisfaction 45 years'...
-
Operations Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Four Point 0 Full timeOperations Supervisor Permanent JHB00004 Logistics, Warehouse & Freight Gauteng, JHB Eastern Suburbs R AnnuallyIndustrial automation organisation is looking for a Operations Supervisor to join their team. Responsible for overseeing and managing the daily operations within the warehouse and dispatch facility. Provide support to ensure that the team delivers...
-
Temp Operations Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa EnableSA Full timePosition: Temp Operations SupervisorLocation: JohannesburgDuration: 1 year contractRequirements: Grade 1 Tertiary qualification will be an advantage Minimum 2 years' experience in a Call Centre / Customer Service / Banking environment Computer literate Well spoken Must be available immediatelyJob Type: ContractContract length: 12 months
-
Operational Risk Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Motus Aftermarket Parts Full timeMotus Aftermarket Part is searching for an Operational Risk Supervisor to join the team in Meadowview. This position involves assessing business operations, identifying issues, and creating reports on your findings.Key Performance Indicators will include, but not limited:Supervise MAP CCTV control room. Daily Reports on discrepancies. Investigate branch...
-
Jhb: Operations Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Pro Talent Full timeOperations Supervisor - LogisticsAlberton, GPFull-time, onsiteR R20 000 CTC per monthAs a Operations Supervisor, you will play a crucial role in overseeing the entire material flow process, from procurement to dispatch, to ensure optimal efficiency and customer satisfaction. Your responsibilities will include supervision, purchasing, receiving, warehousing,...
-
Depot Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Logistcs and Operations Management Full timeDepot Management ; Logistics Management ; Operations Management ; Reporting and Staff Management preferably with a drivers license.Job Type: TemporaryPay: R4, R7,000.00 per monthAbility to commute/relocate: Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)Education: Certificate (preferred)Experience:-...
-
Suspended Platform Work Operation Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Mmamontsho Enterprise Full timesuspended platform work operations supervisor with qualificationsSubmit CV and proof of qualificationsJob Type: Part-timePart-time hours: 7 per weekSalary: From R300.00 per dayEducation: Certificate (required)Experience:- suspended platform work: 1 year (required)Application Deadline: 2023/06/30Expected Start Date: 2023/07/03
-
Technical Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa FOUR POINT 0 Full timeIndustrial automation organisation is looking for a Technical Supervisor to join their team.The Technical Supervisor is responsible for managing the technical department and stimulating sales by providing technical support pre/post-sales support team, for supporting products such as PLCs (Programmable Logic Controllers), SCADA (Supervisory Control and Data...
-
Activations Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa HireUp Full timeThe Activations Supervisor is broadly responsible for achieving set sales targets applicable to an assigned area. This includes the management and execution of the overall business development, operational, customer service and client retention strategies, supervising the routine performance of their Promoters (agents). Travel is a requirement of the...
-
Refurbishment Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Fenris Personnel CC Full timeAerotonA well-known manufacturer in the south of Johannesburg is looking for a refurbishment supervisor, the above mentioned will be responsible for Supervising the team of refurbishment operators in order to plan and perform high quality and on time repairs of equipment.Should you have any questions please feel free to contact Antoinette or...
-
Bottling Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Willowton Group Full timePosition:Bottling Supervisor Department:Bottling Location: Isando, South AfricaReports to: Bottling SupervisorPrincipal Accountabilities Supervising and coordinating the activities of bottling line operators to ensure smooth and efficient operation of the bottling line.Overseeing the setup, operation, and maintenance of bottling equipment, including fillers,...
-
Despatch Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Pollock and Associates Full timeDespatch Supervisor FMCG / Food & Bev /Agri ~ ManufacturingJohannesburg - Gauteng - South AfricaAre you ready to take charge and lead dispatch operations to new heights of efficiency and excellence?About The Company:A well-established manufacturing company that prioritises safety, efficiency, and customer satisfaction. The company focuses on delivering...
-
Operations Assistant
2 weeks ago
Johannesburg, Gauteng, South Africa Truniq Professional Services Full timeOperations Assistant - CenturionSalary - Lucrative package on offer plus benefitsExciting opportunity exist for an Operations Assistant to join a dynamic team. The successful incumbent will be responsible to support the Operations Supervisor with structural and horticultural maintenance of war graves and memorials to the standards set by the company and...
-
Junior Site Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Siyazama renovations Full timeWe are looking to employ a dedicated and experienced site supervisor to oversee construction projects and supervise the construction team. The site supervisor's responsibilities include ordering building supplies, scheduling equipment maintenance as needed, and training new construction employees. You should also be able to perform first aid in...
-
SHEQ Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa ESG Recruitment Full timeWe're Hiring a SHEQ Supervisor!Responsibilities:Report to: Operations ManagerRequirements:Qualifications: Grade 12Computer literacyMinimum 5 years experience in Health and SafetyISO 9001:2015 certificationFormal qualification in Health and Safety, ISO is a plus
-
Supervisor Inbound and Inventory
2 weeks ago
Johannesburg, Gauteng, South Africa The Recruiters Full timeTitle:Supervisor Inbound and Inventory:Salary: 30000Description: Our client is a global leader in providing innovative, integrated health care products and services. They currently have a vacancy for a Supervisor in their inbound distribution centre. The core function of the role is to ensure that all operational daily tasks and operation service issues are...
-
Retail Store Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Recruiter Ruth | Performability Recruitment Full timeStore Supervisor Job DutiesA store supervisor typically has a wide range of responsibilities, which can include:Managing employee performance through coaching, counseling, and termination when neededSupervising and training employees to ensure that they are providing excellent customer service and upholding company standardsEstablishing and enforcing...