Team Leader: Customer Service

2 weeks ago


Johannesburg, Gauteng, South Africa THE SKILLS MINE (PTY) LTD Full time

Requirements:
  • Matric and a relevant tertiary qualification, preferably with a leadership component.
  • Minimum 2 years of experience as a Team Leader/Supervisor in a bank call centre.

Key Responsibilities:
  • Ensure team addresses customer needs effectively.
  • Encourage team to take ownership of customer requests and provide prompt responses.
  • Implement controls to minimize risks associated with customer handling.
  • Resolve customer complaints promptly.
  • Assist in customer escalations, complaints, and queries.
- Evaluate system performance regularly to drive necessary changes.
  • Analyze daily data to understand team performance and take appropriate actions.
  • Communicate information effectively to team members.
  • Ensure compliance with business policies and procedures.

Special Requirements:
  • Availability to work shifts, weekends, and public holidays.


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