Customer Service Coordinator

2 weeks ago


Johannesburg, Gauteng, South Africa Staff Solutions Full time

Gauteng, JHB - Central**
Negotiable - Negotiable Monthly Cost To Company (Market related, Negotiable)

Our client in the manufacturing industry is seeking a Client Service Coordinator to join their Gauteng Team

Requirements:

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Senior Certificate or higher
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At least 5 years' customer service experience in a closely related industry
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Excellent SAP knowledge advantageous
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Excellent computer literacy in MS Office including MS Excel, MS Word and MS PowerPoint
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Excellent communication and interpersonal skills
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Ability to handle stress and meet tight deadlines
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Good team player with the ability to work independently
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Duties:***-
Creation and maintenance of customer and material master data, as well as price conditions in EP1.
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Processing of customer inquiries and creation of IOPs, RfQs and quotations.
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Co-ordination of the quotations with the responsible sales manager and/or customers, or internal departments, e.g., the business divisions or units.
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Preparation of pricing decisions (research on pricing history, discounts, gross prices, comparative prices of other customers), if necessary, utilizing pricing tools (Guided Quoting, PK-Tool, etc.).
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Quotation tracking (setting tracking criterion and maintaining reasons for rejection).
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Posting, completing, and maintaining customer orders.
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Reviewing and, if necessary, correcting orders placed by customers through Medias.
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Creation and dispatch of order confirmations.
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Booking and maintenance of RfMM processes, as well as first series and sample orders
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Permanent monitoring of delivery dates and co-ordination of date deviations with the dispatcher and the supervisor and adjustment if necessary.
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Co-ordinating the need for special deliveries with the customer and supervisor.
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Initiation of special deliveries and co-ordination with transportation management.
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Creation, adjustment and/or tracking of delivery bills with the customer and the transport management, if necessary, adjustment of credit limit (delivery block) with the accounts department.
***For more information please contact:**Tammy Harris

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