Customer Service Consultants
2 weeks ago
Our client is in search of Swahili speaking Customer Service Consultants to join their teams based in Cape Town, Durban, and Johannesburg.
- Answer incoming communications from customers.
- Phoning customers back with relevant feedback
- Conduct research to provide answers for customers to resolve their issues.
- Listen actively to customer concerns, troubleshoot problems, and propose effective solutions to resolve issues promptly.
- Escalate complex or unresolved issues to the appropriate department or supervisor for further investigation and resolution.
Requirements:
Fluent Swahili
- 1+ years or more of customer service experience
- What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership.
- Diverse and community minded organization
- Careergrowth and lots of learning opportunities for aspiring minds
You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.
Experience:
- Customer service: 1 year (required)
Language:
- Swahili (required)
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