German/french/spanish Online Customer Support

2 weeks ago


Cape Town, Western Cape, South Africa Engineuity Full time

We are on the hunt to hire a motivated Customer SupportAgent for one of the quickest growing companies in SA to join our fantastic team at Enginuity, Cape Town.

Growing your career as a customer support specialist is a great opportunity to develop exceptional skills within the international technological sales sector.

THIS JOB IS FOR GERMAN / FRENCH / SPANISH SPEAKING CONSULTANTS.


You need to be excellent in communication and articulate thoughts and express ideas effectively using oral, written and non-verbal communication skill in the above languages ( Spanish, German and French).

Duties & Responsibilities

  • Trustworthy and responsible
  • Punctual and willingness to commit to overtime
  • Manage expectations and work towards KPI targets
  • Strong written and verbal communication skills
  • Well organized and ability to prioritize effectively
  • Not afraid to ask questions or escalate challenges where necessary
  • Knowledge on CRM's and Telecommunications essential
  • Excellent customer orientation characteristics
  • Listening to the customers' needs to generate repeat sales.
  • Gathering and documenting customer information and reactions.


Excellent problemsolving skills
  • Finding solutions for customers queries
  • Keeping up to date on all products and informing customers of new products.
  • Answering customers' questions on the products.
  • Exceeding customers expectations
  • Meeting minimum KPI's and QA requirement
Desired Experience & Minimum Requirements

  • Up to date CV
  • Innovative and thinking
  • Excellent telephonic etiquette
  • Problem solving skills
  • Proven track record
  • Ability to work under pressure
  • Excellent teamwork skills
  • Meet deadlines
  • Comply with basic compliance and QA
  • Knowledge on POPIA
  • Objection handling skills
Package & Remuneration

  • Basic Salary: starting from R9,000R20,000 dependent on industry experience and track record.
Fit the requirements and interested?

Job Type:
Permanent

Salary:
R9, R20,000.00 per month

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