Travel Agent Spanish

2 weeks ago


Cape Town, Western Cape, South Africa Aventura Africa Full time
Spanish Speaking Travel Agent


Aventura Africa is an online travel agency based in South Africa, specializing in tailor-made travel to Africa for the affluent Spanish-speaking traveler.

This job is for remote working or in-office work depending on your location.

Travel Agent Job Responsibilities:

  • Meets with clients to determine travel needs, budgets, and preferences.
  • Sells and coordinates transportation, accommodations, tours, and activities.
  • Advises clients regarding destinations, cultures, customs, weather and activities.
  • Collects payments.
  • Handles travel issues, conflicts, complaints, cancelations and refunds.
  • While clients are traveling, is available 24/7 to answer any problem they could have.
  • Conducts research on destinations and industry trends.
  • Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
  • Contributes to agency efforts by accomplishing related tasks as needed.
  • Quoting holidays and converting these to bookings.
  • Offering excellent customer service, and dealing with complaints in a calm and diplomatic manner.
  • Keeping product and brand knowledge up to date whilst having indepth knowledge of the company's brochures and destinations.
  • Working toward sales targets.

Required Skills:

  • Customer Care
  • Sales
  • People Skills
  • Communication Skills
  • Online Sales
  • Target Based

Skills and qualities:

  • Passionate interest in Africa travel knowledge.
  • Excellent command of both written and spoken English and Spanish.
  • Strong numeric skills.
  • Ability to multitask and quickly interpret complex information.
  • Ability to build strong relationships with clients over the phone.
  • Skills to persuade customers and influence their decisions, both for their own benefit and that of the agency.
  • Exceptionally high levels of motivation, working both independently and as part of a team.
  • Smart appearance.
  • Proficient internet research skills for customer information.
  • Ability to work in a targetbased environment and to achieve sales goals and objectives.
  • Ability to assimilate information and pay close attention to accuracy and detail.

Essential:

  • To be fluent in SPANISH
  • Valid work permit

Tipo de puesto:
Tiempo completo, Por contrato

Salario:
R14.000,00 - R18.000,00 al mes

Application Question(s):

  • Please note that this Job is only for a Spanish speaking individual.
Fecha de inicio prevista: 01/08/2023

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