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Client Support Consultant
2 weeks ago
Gauteng, JHB - North**
R R 20000 Monthly Cost To Company
We are looking for a
Client Support Consultant to join the CX team at a big, amazing and an innovative company in the health tech space.
The Purpose of the Client Experience (CX) Team is to deliver a consistent & remarkable client experience through every single interaction with the company.
As apart of the CX team you will contribute to this endeavour through superior service as a first point of contact.
In client experience, you are expected to hold yourself to behavioural guidelines characterised by these phrases - Tomorrow ain't gonna cut it / Quality is a habit, not an act / Dig Deeper etc.
You need to be self-motivated and self-directed with customer satisfaction being at the core of all you do.Duties:
- Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles
- Log queries and all activities to resolve same completely, accurately on CRM system
- Escalate queries that cannot be resolved within the defined timeperiod to the Client Support Specialist
- Identify interventions that would make our value proposition more real to our clients, and initiate the required actions to achieve this
- Other duties that may be assigned from time to time
Knowledge and Skills
- Continuous learning to attain flawless knowledge of our products and services wit the required timeframes
- Attention to detail
- Mindfulness
- Ability to deal positively with upset clients
- Typingproficiency of a level that allows the realtime capturing of query
- Excellent communication skills
- Ability to multitask
- Proficiency in English, and at least one other official language, preferably more
- Punctuality
Qualifications and Experience
- National Senior Certificate (Matric)
- Medical Aid knowledge advantageous
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