Client Support Consultant

2 weeks ago


Johannesburg, Gauteng, South Africa Pillango Placements Full time

Gauteng, JHB - North**
R R 20000 Monthly Cost To Company


We are looking for a
Client Support Consultant to join the CX team at a big, amazing and an innovative company in the health tech space.


The Purpose of the Client Experience (CX) Team is to deliver a consistent & remarkable client experience through every single interaction with the company.

As apart of the CX team you will contribute to this endeavour through superior service as a first point of contact.

In client experience, you are expected to hold yourself to behavioural guidelines characterised by these phrases - Tomorrow ain't gonna cut it / Quality is a habit, not an act / Dig Deeper etc.

You need to be self-motivated and self-directed with customer satisfaction being at the core of all you do.

Duties:

  • Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles
  • Log queries and all activities to resolve same completely, accurately on CRM system
  • Escalate queries that cannot be resolved within the defined timeperiod to the Client Support Specialist
  • Identify interventions that would make our value proposition more real to our clients, and initiate the required actions to achieve this
  • Other duties that may be assigned from time to time

Knowledge and Skills

  • Continuous learning to attain flawless knowledge of our products and services wit the required timeframes
  • Attention to detail
  • Mindfulness
  • Ability to deal positively with upset clients
  • Typingproficiency of a level that allows the realtime capturing of query
- resolut activities performed by you will be preferred

  • Excellent communication skills
  • Ability to multitask
  • Proficiency in English, and at least one other official language, preferably more
  • Punctuality

Qualifications and Experience

  • National Senior Certificate (Matric)
- +/- 1-2 years inbound call centre experience

  • Medical Aid knowledge advantageous


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