Liaison Officer

1 week ago


Johannesburg, Gauteng, South Africa National Risk Managers (Pty) Ltd Full time

A Medical Insurance Company based in Benoni, Gauteng is looking for a Liaison Officer who will develop a strong relationship with employers, connecting with their key business executives and other relevant stakeholders.


Key Performance Areas

  • Build relationships with the client.
  • Acting as the liaison between the client and various stakeholders
  • Maintenance of existing business relationships
  • Provide customer care support to companies

Key Tasks

Build relationships with the client

  • Establish and maintain a professional relationship with clients
  • Manage key client interactions focusing on driving awareness of services offered
  • Provide proactive client support ensuring retention and growth within the client
  • Meeting with clients and developing will require regular meetings either face to face or virtual

Provide customer care support to companies

  • Ensure that customers' expectations are scoped and met
  • Develop initiatives to increase customer satisfaction and retention
  • Present products and services to clients
  • Assisting with any issue an Employer may have around the membership of their employees on the cover

Acting as the liaison between the client and various stakeholders

  • Ensure that growth and financial targets are met
  • Assist with escalated issues that may arise from internal departments with the relevant clients
  • Building ongoing relationships with key stakeholders at clients

Conduct general administrative duties

  • Ensure that the necessary departmental reporting is adhered to
  • Ensure that your assigned companies are fully compliant and that the required monthly premiums are paid timeously
  • Accurate reporting of client interactions and demonstrated value added needs to be shown
  • Perform any other task entrusted by Management

Required Qualifications

  • Matric

Essential Requirements

  • Excel Skills

Essential Experience

  • 1 year administrative experience

Required Knowledge and Skills

  • Excellent customer service skills
  • Good listening skills
  • Good interpersonal skills
  • Excellent communication skills
  • Good computer skills
  • Exceptional problem solving skills
  • Good organisational skills

Attributes

  • Self motivated
  • Able to work under pressure
  • Wellgroomed and presentable
  • Work Independently
  • Sense of responsibility
  • Patience
  • Honest, hardworking and humble

For more information please contact:
**Angelique Hart

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