Liaison Officer
1 week ago
A Medical Insurance Company based in Benoni, Gauteng is looking for a Liaison Officer who will develop a strong relationship with employers, connecting with their key business executives and other relevant stakeholders.
Key Performance Areas
- Build relationships with the client.
- Acting as the liaison between the client and various stakeholders
- Maintenance of existing business relationships
- Provide customer care support to companies
Key Tasks
Build relationships with the client
- Establish and maintain a professional relationship with clients
- Manage key client interactions focusing on driving awareness of services offered
- Provide proactive client support ensuring retention and growth within the client
- Meeting with clients and developing will require regular meetings either face to face or virtual
Provide customer care support to companies
- Ensure that customers' expectations are scoped and met
- Develop initiatives to increase customer satisfaction and retention
- Present products and services to clients
- Assisting with any issue an Employer may have around the membership of their employees on the cover
Acting as the liaison between the client and various stakeholders
- Ensure that growth and financial targets are met
- Assist with escalated issues that may arise from internal departments with the relevant clients
- Building ongoing relationships with key stakeholders at clients
Conduct general administrative duties
- Ensure that the necessary departmental reporting is adhered to
- Ensure that your assigned companies are fully compliant and that the required monthly premiums are paid timeously
- Accurate reporting of client interactions and demonstrated value added needs to be shown
- Perform any other task entrusted by Management
Required Qualifications
- Matric
Essential Requirements
- Excel Skills
Essential Experience
- 1 year administrative experience
Required Knowledge and Skills
- Excellent customer service skills
- Good listening skills
- Good interpersonal skills
- Excellent communication skills
- Good computer skills
- Exceptional problem solving skills
- Good organisational skills
Attributes
- Self motivated
- Able to work under pressure
- Wellgroomed and presentable
- Work Independently
- Sense of responsibility
- Patience
- Honest, hardworking and humble
For more information please contact:
**Angelique Hart
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