Client Care Consultant
2 weeks ago
IPS Health and Wellness is looking for a proactive and well-spoken Client Care consultant to join our team. You will play an important role in ensuring positive relationships between IPS and its clients.
Duties & Responsibilities
• Managing large volumes of incoming calls in a fast, friendly and effective way.
• Skillfully manage all client queries across various channels, leaving no stone unturned.
• Identify and assess client needs, striving for unparalleled satisfaction.
• Offer timely resolutions and ensuring follow-ups.
• Develop and maintain effective relationships with customers and third parties through open and interactive communication.
• Bridge the gap between departments, ensuring client concerns meet swift resolution.
• Update client's profiles meticulously and with precision.
Candidate Requirements
• Bachelors Degree
• Bilingual (English & Afrikaans)
• Extraordinary interpersonal and communication skills
• Excellent administration abilities
• Able to work alone and in a team
Location
• Weltevreden Park, Roodepoort, JHB
• Hybrid structure (Upon going permanent)
Remuneration
• R17 000 per month
• Monthly monetary incentives;
• Pension Fund*;
• Accidental Death & Disability Cover*;
• Cancer Cover (female employees)*.
*Applicable to permanent employees
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