Client Care Consultant

2 weeks ago


Johannesburg, Gauteng, South Africa JoburgJobs Full time

IPS Health and Wellness is looking for a proactive and well-spoken Client Care consultant to join our team. You will play an important role in ensuring positive relationships between IPS and its clients.

Duties & Responsibilities


• Managing large volumes of incoming calls in a fast, friendly and effective way.

• Skillfully manage all client queries across various channels, leaving no stone unturned.

• Identify and assess client needs, striving for unparalleled satisfaction.

• Offer timely resolutions and ensuring follow-ups.

• Develop and maintain effective relationships with customers and third parties through open and interactive communication.

• Bridge the gap between departments, ensuring client concerns meet swift resolution.

• Update client's profiles meticulously and with precision.

Candidate Requirements


• Bachelors Degree

• Bilingual (English & Afrikaans)

• Extraordinary interpersonal and communication skills

• Excellent administration abilities

• Able to work alone and in a team

Location


• Weltevreden Park, Roodepoort, JHB

• Hybrid structure (Upon going permanent)

Remuneration


• R17 000 per month

• Monthly monetary incentives;

• Pension Fund*;

• Accidental Death & Disability Cover*;

• Cancer Cover (female employees)*.

*Applicable to permanent employees



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